Join the Hampton Inn Charlotte - Belmont @ Montcross, a Strand Hospitality managed hotel! We offer many competitive benefits for our valued employees! Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. They also have paid time off. Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. Associates also receive a life insurance policy, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more! Job Summary The Guest Service Supervisor is responsible for managing and enhancing the overall customer experience at the hotel, ensuring that all guest needs are met. The person in this position provides superior customer service and displays exemplary performance for the staff to follow, and any other duties as assigned or required. Duties and Responsibilities The Guest Service Supervisor's responsibilities include, but are not limited to: Demonstrates a commitment to guest service by responding promptly to guest needs.

Performs all duties of a Guest Services Representative.

During the assigned desk shift, handles additional supervisory duties such as looking for opportunities for improvement with guest relations, front desk procedures or other related tasks.

Assists staff with questions, obtains answers and disseminates information so every employee that works desk shifts stays informed.

Maintains a positive, cooperative work environment between staff and management.

Assists employees with understanding employee policies and procedures, and provides direction when necessary.

Ensures all safety protocols are followed by guest services employees for the protection of employees and guests.

Various other duties as assigned by Supervisor. Requirements Hotel guest services experience preferredCustomer service experience requiredAbility to reason and make appropriate decisions in response to guest concerns Strand Core Values All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RESPECTFUL ADAPTIVE SERVICE ACCOUNTABLE UNIFIED DEDICATED

Guest Service Supervisor Core Competencies LeadershipGuest SatisfactionInitiativeStrong Communicator/ListenerResults/Quality Oriented Work Environment Prolonged periods of standing at the hotel guest services deskFrequent walkingFrequent squatting, kneeling, bending down, forward and trunk rotation while standingFrequent stair climbing may be necessary, reaching both above and below shoulders as well as pushing and pullingVision - must have the ability to frequently adjust focus and frequent use of close, peripheral and depth/distance visionFrequent lifting, carrying, pushing and pulling up to 15 lbs.

Occasional lifting, carrying, pushing or pulling up to 25 lbs. It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. This is not an employment contract.