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CC
Courtyard Concord
Hotel General Manager
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Based on North Carolina data
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$66,873 / year median in North Carolina
+10% projected growth
Job Description
SREE Hotels is seeking an experienced General Manager at our Courtyard and Residence Inn by Marriott hotels, located in Concord, NC . As a General Manager you will enjoy professional training & development, responsive corporate support, competitive pay, and an excellent benefits package that includes fully-paid health insurance after 3 years' of service, dental & vision insurance and a matching 401K. About SREE Hotels As one of the fastest-growing property management groups in the Southeast, SREE Hotels LLC offers our associates unparalleled opportunities for advancement in the Hospitality Industry. The Company currently owns and operates 24 brand name hotels in popular markets like Charlotte, Raleigh, Durham, Columbia, Cincinnati and Myrtle Beach and we are expanding. Our portfolio includes well-respected brands like Marriott & Hilton. Our Corporate Office is conveniently located in the beautiful Ballantyne area of Charlotte, NC with easy access to major highways and airports making travel a breeze. For more information, visit our website at www.sree.com Primary Purpose To oversee the hotel in all aspects of operations effectively, ensuring proper training of staff, compliance to brand standards, promoting high guest satisfaction, and profitability. Responsibilities Interview, hire and train qualified staff members who are able to meet the highest levels of guest service requirements. Provide vision for the staff by promoting company and brand standards. Schedule staff for appropriate levels of service that drive guest satisfaction, yet maintain profitability. Coach and mentor staff to facilitate high associate satisfaction. Process daily deposits and make collection calls to customers with direct billing approval. Identify and take action to drive incremental revenue during high demand times through effective yield management. Conduct daily/weekly inspections of both properties, to ensure cleanliness, maintenance and safety issues are addressed timely and effectively. Review daily audit reports for accuracy and promptly investigate any irregularities. Provide feedback to staff during staff meetings about a) guest survey scores, b) associate survey scores, c) financial goals/budgets, and d) operational issues to facilitate associate understanding and buy-in toward areas in need of improvement. Serve as a role model for staff and co-workers and maintain a positive work environment where employees are encouraged to discuss matters of concern openly and honestly with any member of management. Demonstrate flexibility in working hours and responsibilities by showing a willingness to serve in any department or capacity as needed due to changing schedule requirements. Adapt to and appropriately address changing priorities in a fast paced environment. Use effective interpersonal skills to build rapport with staff and guests and resolve problems quickly and appropriately.