Job Overview We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive excellence in guest service, manage financial performance, and foster a positive, team-oriented environment. The ideal candidate will possess strong managerial skills, multilingual abilities, and extensive experience in hospitality management. As the face of the hotel, you will ensure that every guest experience exceeds expectations while maintaining operational efficiency and profitability. Duties Oversee daily hotel operations, including front desk, housekeeping, maintenance, and food & beverage services Lead and motivate hospitality teams to deliver exceptional guest services aligned with brand standards Manage hospitality reservation systems and property management systems (PMS) to optimize room occupancy and revenue Supervise staff recruitment, training, performance evaluations, and human resources functions Develop and manage budgets, monitor financial operations, and implement revenue management strategies to maximize profitability Ensure compliance with hotel guest service standards, health & safety regulations, and legal requirements Handle guest relations issues promptly to resolve complaints and enhance overall guest satisfaction Coordinate night audit procedures and oversee front desk operations including multi-line phone systems and phone etiquette Implement effective hotel management policies that promote operational efficiency and team collaboration Qualifications Proven experience as a Hotel General Manager or in a senior hospitality management role with supervisory responsibilities Strong knowledge of hospitality management principles, including revenue management, budgeting, and financial operations Excellent leadership skills with the ability to manage hospitality teams effectively across departments Multilingual or bilingual abilities are highly desirable to serve diverse guest populations Familiarity with property management systems (PMS), hospitality reservation systems, and multi-line phone systems Exceptional customer service skills with a focus on guest relations and service standards Experience in managing hospitality operations budgets and human resources functions Strong managerial communication skills to lead teams confidently and clearly articulate expectations Knowledge of night audit procedures, front desk operations, and hotel guest service standards Join us as we create memorable experiences for our guests through passionate leadership and operational excellence. We are committed to fostering a vibrant workplace where innovation thrives, teamwork is celebrated, and every employee's contribution makes a difference.

Pay:

From $45,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person