Overview We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team with enthusiasm and strategic vision. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences, operational efficiency, and financial performance. Your leadership will foster a welcoming environment that promotes teamwork, high standards of service, and continuous improvement. The ideal candidate is passionate about hospitality management, bilingual or multilingual capabilities are highly advantageous, and you thrive in a fast-paced, guest-focused setting. This paid position offers an exciting opportunity to shape the success of a premier hospitality property while inspiring your team to deliver outstanding service every day. Responsibilities Oversee daily hotel operations, including front desk management, guest services, housekeeping, food and beverage, and maintenance to ensure smooth functioning. Lead and supervise hospitality teams across departments, fostering a positive work environment that encourages teamwork and professional growth. Manage hotel budgets, including revenue management, expense control, and financial operations to meet or exceed financial targets. Implement and uphold hotel guest service standards to deliver memorable experiences that exceed guest expectations. Utilize property management systems (PMS) and hospitality reservation systems efficiently for bookings, check-ins, check-outs, and reporting purposes. Develop strategies for maximizing revenue through effective pricing, promotions, and occupancy strategies while managing hospitality operations budgets. Ensure compliance with health and safety regulations, human resources policies, and hotel policies to maintain a safe environment for guests and staff. Handle guest relations issues promptly and professionally to resolve concerns swiftly while maintaining high customer satisfaction levels. Coordinate with departments such as night audit teams and front desk staff to ensure seamless communication via multi-line phone systems and proper phone etiquette. Lead initiatives for continuous improvement in hotel management practices by analyzing operational data and implementing best practices in hospitality management. Experience Proven supervisory experience within the hospitality industry or hotel management roles with demonstrated leadership skills. Extensive knowledge of hotel management operations including front desk procedures, guest services standards, and property management systems (PMS). Strong background in revenue management, budgeting, financial analysis, and managing hospitality operations budgets. Experience overseeing multi-department teams within a resort or hotel environment is highly desirable. Bilingual or multilingual abilities are preferred to enhance guest engagement across diverse populations. Familiarity with human resources practices related to team management, staffing, training, and performance evaluations. Excellent managerial communication skills combined with a passion for delivering exceptional customer service in a fast-paced setting. Prior experience with night audit procedures and handling multi-line phone systems will be considered an asset. Join us as our Hotel General Manager to lead with energy and purpose—creating memorable experiences for guests while driving operational excellence!

Pay:

$57,781.98 - $80,000.00 per year

Benefits:

Employee discount Paid training

Work Location:

In person