Bet on a Great Career at Lake Mac Casino Resort & Racetrack! Elite Casino Resorts is looking for passionate, service-oriented individuals to be part of the team to open our newest resort property, Lake Mac Casino Resort & Racetrack, located in Ogallala, Nebraska. Elite Casino Resorts operates five gaming resorts located throughout Nebraska, Iowa and Illinois. Lake Mac Casino Resort & Racetrack, which is scheduled to open in Fall 2025, will become our sixth resort property. We offer dynamic career opportunities across our first-class Vegas-style properties, including roles in gaming, hospitality, dining, spa, facilities and other company operations such as accounting, technology and human resources. Lake Mac Casino Resort & Racetrack aims to be the premier destination resort in the region, with a wide variety of slot machines, table games (including Poker), sportsbook, hotel, restaurants, spa, conference/event space and live entertainment. Lake Mac Casino Resort & Racetrack offers a comprehensive benefits package designed to support employees' health, financial well-being and work-life balance. Full time team members are eligible for medical, dental and vision insurance, along with a 401(k) plan and profit-sharing opportunities. Additional benefits include paid time off, life insurance, disability, and access to a variety of Aflac coverages at attractive group rates. At Elite Casino Resorts we value our employees, and show our appreciation through events such as food truck days, employee parties, and anniversary and birthday recognition. Beyond the tangible benefits, Elite Casino Resorts builds a strong company culture through an emphasis on teamwork and respect, and support our employees in giving back to their communities through our Winning Hands Employee Volunteer Program. This position implements daily rewards club promotions and giveaways. Responsible for assuring proper redemption of club coupons, points, and card usage. Assists in overseeing all aspects of the Resort Club.

Essential Functions:

Provide exceptional and courteous service to all guests. Responsible for assuring accurate issuance of club cards while maintaining accurate data entry and database integrity. Assist in the implementation and execution of promotions, contests, and giveaways. Resolve guest complaints and questions regarding the club, promotions, entertainment, events, etc. Promote resort club benefits, promotions, and the facility's amenities. Provide exceptional guest service for all external and internal customers Assist with the operation of the Resort Club department, successful performance of employees, and a favorable guest experience. Responsible for the coat check function to ensure guest items are secured and returned in a timely manner. Assist with managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff. Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels. Perform all functions of personnel within span of control, as needed. Assure an environment which emphasizes cooperation, communication, and teamwork with all departments. Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests. Support current law and policy to provide a work environment free from illegal and discriminatory behavior. Promote and ensure the safety and security of all guests and employees. Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills. Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Required:

Must be able to obtain and maintain a Nebraska Racing and Gaming Commission license.