Our mission is simple:

Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

The Role:

Business Leader & Culture Driver As General Manager, you are the CEO of your resort.

You are responsible for:

Achieving revenue and EBITDA goals Building and developing a strong leadership team Creating a sales-driven, service-focused culture Delivering operational excellence and pet safety Growing your presence in the local market You own the results — and the strategy to achieve them. What You'll Lead Financial & Business Performance Full P&L accountability Data-driven action planning to achieve budget and growth targets Labor, expense, and productivity management KPI analysis (leads, conversion, occupancy, average ticket, retention) Execution of corporate and local marketing strategies Sales & Market Leadership Build a proactive lead generation strategy Drive tours, memberships, and service utilization Develop community partnerships and referral sources Champion a resort-wide selling culture Analyze performance and adjust strategy to maximize growth Team Development Hire, develop, and retain high-performing leaders and team members Coach your Resort Manager and Shift Leads to own their departments Create a culture of accountability, engagement, and recognition Deliver consistent performance management and feedback Maintain a strong staffing pipeline Guest & Pet Experience Set and uphold the standard for client service and pet safety Personally step in to resolve high-level guest concerns Ensure the resort consistently delivers brand excellence Operational Excellence Maintain facility, safety, and sanitation standards Ensure compliance with all company policies and procedures Lead by example as Manager on Duty each week Drive execution of audits, checklists, and action plans What We're Looking For We are seeking a leader who is: Financially and operationally driven A strong people developer and culture builder Comfortable holding a team accountable to high standards Sales-minded and growth-focused Data-driven and action-oriented Active and visible on the floor Required Experience 3-5+ years of management with P&L responsibility Proven success in driving revenue and developing teams Experience in hospitality, retail, restaurant, veterinary, or multi-service environments preferred You must be able to: Work a flexible schedule including weekends and holidays Be physically active in a fast-paced resort environment Transport a pet in case of emergency Why You'll Love Working Here Competitive salary: Medical, Dental, Vision 401(k) with employer match

HSA & FSA

options Short-term & long-term disability, Accident, hospital indemnity, and critical illness plans Career growth within a rapidly expanding company A workplace where pets are part of the family Equal Opportunity Employer NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. The Barking Dog is proud to offer the very finest in boarding accommodations for our guests. We have individual, spacious, indoor-outdoor runs which are completely climate controlled to maximize the comfort during their stay with us. We are proud and excited to offer facilities and programs unmatched anywhere in the country. Our team of dedicated pet care professionals take pride in providing the very best care to all our guests.

Pay:

Bonus pay

Benefits:

Health insurance Dental insurance Vision insurance Paid time off Life insurance 401(k) 401(k) matching Employee discount Paid training

Job Type:

fulltime

Schedule:

Monday to Friday Weekend availability

Holidays Education:

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