A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
Short Hills, NJ Job Details $29.10 an hour 1 day ago Benefits 401(k) matching Employee discount Qualifications Customer communication Workplace dispute resolution Computer skills Full Job Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. Located across the street from The Mall at Short Hills, the Hilton Short Hills features locally sourced food, an outdoor terrace and lounge, tennis courts and an indoor/outdoor pool to offer a memorable and enjoyable experience to our guests. We are looking for our next great team member to join our Front Desk team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Discounts with our Crescent managed properties in North America for you & your family Hotel Room Discounts at Hilton branded properties worldwide Free meals in our staff dining room Here is what you will be doing each day: Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Supervise the Guest Service Agents. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. What We're Looking For You love hospitality and enjoy inspiring others to deliver exceptional service. You lead with confidence, remain calm under pressure, and know how to create positive guest experiences even during challenging situations.
You are:
Passionate about guest service and creating memorable experiences. A strong leader who enjoys coaching, mentoring, and developing others. Highly organized with excellent time management and problem-solving skills. Comfortable making decisions in a fast-paced environment. Flexible to work mornings, evenings, weekends, and holidays. A team player who leads with professionalism, positivity, and integrity. Qualifications Minimum 2 years of Front Office experience in a hotel environment. Previous supervisory or leadership experience preferred. Excellent communication, guest service, and conflict resolution skills. Strong computer skills; experience with hotel property management systems preferred. Hilton experience is a plus. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
