Hotel Front Office Manager Staybridge Suites Albuquerque Airport - 3.4 Albuquerque, NM Job Details Full-time $16.00 - $17.50 an hour 14 hours ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Qualifications Customer communication Multilingual Night audit Writing skills Attention to detail Office management Full Job Description Job Summary The Hotel Front Office Manager plays a crucial role in ensuring the smooth operation of the front desk and overall guest experience at our hotel. This position is responsible for leading the front office team, managing guest services, and maintaining high standards of hospitality. The ideal candidate will possess strong leadership skills, a passion for customer service, and a thorough understanding of hotel management practices. Responsibilities Oversee daily front office operations, including check-in/check-out procedures and night audit processes. Manage and train front desk staff to ensure exceptional guest service and adherence to hotel policies. Handle guest inquiries, complaints, and requests promptly and professionally to enhance guest satisfaction. Coordinate with other departments to ensure seamless service delivery for guests. Maintain accurate records of room availability, reservations, and billing information using hotel management software. Implement strategies to improve guest relations and enhance the overall guest experience. Monitor front office performance metrics and develop action plans for improvement as needed. Skills Strong knowledge of hotel management systems and phone systems. Excellent customer service skills with a focus on guest relations. Ability to perform night audit functions accurately and efficiently. Bilingual or multilingual abilities are a plus to cater to diverse guests. Proven leadership skills with experience in hospitality management. Strong problem-solving abilities and attention to detail in a fast-paced environment. Effective communication skills, both verbal and written, to interact with guests and staff professionally. Join our team as a Hotel Front Office Manager and contribute to creating memorable experiences for our guests while leading a dedicated team in a dynamic environment!

Job Type:

Full-time Pay:

$16.00 - $17.50 per hour

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Vision insurance Ability to

Commute:

Albuquerque, NM 87106 (Required) Ability to

Relocate:

Albuquerque, NM 87106: Relocate before starting work (Required)

Work Location:

In person