Job Summary We are seeking an energetic and dynamic General Manager - Hotel to lead our hospitality operations with passion and precision. In this pivotal role, you will oversee all aspects of hotel management, ensuring exceptional guest experiences, operational excellence, and financial performance. Your leadership will inspire teams, optimize revenue streams, and uphold the highest standards of hospitality service. If you thrive in a fast-paced environment and possess a deep understanding of hotel management, this is your opportunity to make a significant impact in the hospitality industry. Duties Oversee daily hotel operations, including front desk, housekeeping, food and beverage services, and guest relations to ensure smooth functioning. Supervise and manage hospitality teams across departments, fostering a collaborative and motivated work environment. Implement and maintain hotel guest service standards to deliver memorable experiences that exceed expectations. Manage hospitality reservation systems and property management systems (PMS) to optimize occupancy rates and revenue. Develop and oversee budgets for hospitality operations, including managing financial operations, controlling costs, and maximizing profitability. Lead revenue management strategies by analyzing market trends, setting competitive pricing, and driving occupancy growth. Ensure compliance with all health, safety, and legal regulations while maintaining high standards of human resources practices. Handle guest complaints promptly and professionally to uphold excellent guest relations and satisfaction. Coordinate with departments on night audit procedures, front desk operations including multi-line phone systems, phone etiquette, and guest check-in/check-out processes. Drive continuous improvement initiatives in hotel management processes to enhance efficiency and service quality. Experience Proven experience overseeing hospitality or hotel operations with a strong track record of supervising diverse teams in a fast-paced environment. Extensive knowledge of hotel management systems (PMS), hospitality reservation platforms, property management software, and multi-line phone systems. Demonstrated expertise in revenue management, budgeting, financial operations, and cost control within the hospitality industry. Bilingual or multilingual skills are highly desirable to serve diverse guest populations effectively. Experience managing human resources functions such as staffing, training, performance evaluations, and employee engagement initiatives. Prior resort or hotel experience is preferred; familiarity with night audit procedures is advantageous. Strong managerial communication skills combined with leadership qualities that motivate teams toward excellence in customer service standards. Join us as a General Manager - Hotel to lead with energy, inspire your team's growth, elevate guest experiences, and drive the success of our hospitality enterprise!

Pay:

$40,000.00 - $45,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person