Assistant General Manager

• Hotel Operations Holiday Inn Express East Syracuse East Syracuse, NY Job Details Full-time $45,000
• $55,000 a year 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Operations management Team development Recruiting Front desk Property management Full Job Description Assistant General Manager
• Hotel Operations Holiday Inn Express & Suites Syracuse-DeWitt | DeWitt, NY Full-Time | $45,000
• 55,000 Annually + Overtime as Applicable Maybe You're Ready for Someone to Give You a Shot.

We're looking for our next Assistant General Manager, and we're approaching this search a little differently. Of course, if you've already been an AGM and you're looking for a new home, we'd love to talk. But maybe you haven't. Maybe you're a Front Office Manager, Housekeeping Manager, Operations Supervisor, Guest Services Manager, or even that unofficial leader on your team who somehow gets handed the radio every time something goes sideways. You've learned the operation. People trust you. You care about doing things the right way. You know you're capable of more—you just need someone willing to give you the opportunity to prove it. We'd like to meet that person too. What We're Building Hotels have standards, scores, budgets, inspections, labor targets, and plenty of spreadsheets telling us whether we're doing our jobs. Those things matter. But behind every one of those numbers is a person. A guest who chose to stay with us. A housekeeper trying to finish a tough board. A Front Desk Agent dealing with an unhappy traveler. A maintenance person trying to fix something five minutes before check-in. A new employee who's nervous and trying to figure out where they belong. We believe you can hold people accountable while still treating them like people. You can have high expectations without creating an environment where everyone is afraid to make a mistake. And sometimes the best thing a manager can do isn't give someone an answer—it's help them become confident enough to find it themselves. That's the kind of leadership we're looking for. What You'll Do You'll work directly with the General Manager and gradually become involved in nearly every part of running the hotel.

You'll:

Serve as a leadership point of contact for Front Desk, Housekeeping, Maintenance, Breakfast, and other departments. Help oversee daily hotel operations and keep departments communicating with one another. Provide management coverage, particularly on weekends. Help coordinate staffing and shift coverage when call-outs happen—because they will. Coach, train, and develop team members. Celebrate people when they succeed and have the harder conversations when expectations aren't being met. Handle guest concerns and have the ability to make reasonable decisions to make things right. Assist with hiring, onboarding, scheduling, and employee development. Monitor cleanliness, guest satisfaction, service standards, and overall property condition. Learn labor management, purchasing, budgeting, inventory, forecasting, and hotel financials. Assist with IHG brand standards, quality assurance, inspections, and property initiatives. Look for solutions instead of simply pointing out problems. Jump into the operation when the team genuinely needs help. And occasionally you'll deal with something that wasn't covered in any training manual. Welcome to hotels. Who We're Looking For Experience matters, but we're not going to pretend a résumé tells us everything about somebody. We're looking for someone who is: Dependable. Curious. Coachable. Comfortable making decisions. Willing to admit when they don't know something and then go learn it. Able to hold people accountable without tearing them down. Calm when the building gets chaotic. Willing to help rather than say, "That's not my department." Capable of laughing occasionally, because hospitality will provide you with plenty of material. Interested in becoming a better leader, not simply getting a better title. Hotel or hospitality experience is strongly preferred, particularly experience in Front Desk, Housekeeping, or hotel operations. Previous Assistant General Manager experience is not required. If you've demonstrated leadership potential and you're ready for the next step, we're willing to invest in helping you take it. Experience with IHG, Holiday Inn Express, HotelKey, or similar hotel systems is a plus, but we can teach systems. Character, effort, and how you treat people are considerably harder to teach. Schedule This is a full-time management position requiring flexibility based on hotel operations. Weekend availability is strongly preferred. One of the biggest purposes of this position is providing our departments with another reliable leadership presence throughout the week. Some evenings and holidays will also be necessary depending on occupancy and operational needs. Compensation $45,000

• 55,000 annually, based on experience.

This is a salaried non-exempt position , with overtime paid as applicable based on hours worked. Where This Can Go Our goal isn't to hire someone who wants to remain an Assistant General Manager forever. If you want to become a General Manager someday, good. We'll teach you the operation. We'll talk about the numbers. You'll learn labor, budgets, guest satisfaction, quality assurance, staffing, difficult conversations, decision-making, and all the other things nobody can completely teach you in a classroom. You'll make some mistakes along the way. So will we. What matters is whether we learn from them, own them, and get a little better the next time around. We don't expect perfection. We expect effort, accountability, curiosity, and someone willing to care about the people standing beside them. Because hotels aren't really run by one General Manager or one Assistant General Manager. They're run by a bunch of people doing their jobs well, helping each other when things get messy, and understanding that their work matters. If that sounds like the kind of team you'd like to help lead, we'd like to hear from you. Holiday Inn Express & Suites Syracuse-DeWitt is an Equal Opportunity Employer.

Pay:

$45,000.00

• $55,000.

00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Paid training Vision insurance

Work Location:

In person