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TA
The Andrew Hotel
Hotel Manager
Career Insights for Hotel Manager
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Based on New York data
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$72,192 / year median in New York
+11% projected growth
Job Description
Job Summary We are seeking an energetic and highly organized Hotel Manager to lead our hospitality team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily boutique hotel operations, manage staff, and uphold the highest standards of service. Your leadership will drive revenue growth, optimize operational efficiency, and foster a welcoming environment for guests from diverse backgrounds. If you possess strong managerial skills, a passion for hospitality, and multilingual abilities, this is your opportunity to make a lasting impact in a dynamic hotel setting. Duties Oversee all aspects of daily hotel operations, including front desk, housekeeping, food and beverage services, and maintenance. Supervise and manage hospitality teams to ensure excellent guest service standards are consistently met or exceeded. Develop and implement strategies for revenue management to maximize occupancy rates and profitability. Manage hospitality operations budgets, monitor financial performance, and control costs effectively. Utilize property management systems (PMS) and hospitality reservation systems to streamline bookings and guest data management. Maintain high levels of customer service by training staff on hotel guest service standards and phone etiquette across multi-line phone systems. Foster positive guest relations by addressing concerns promptly and ensuring memorable experiences for all visitors. Lead human resources activities including hiring, training, performance evaluations, and team management to build a motivated workforce. Ensure compliance with health, safety, and hotel industry regulations while managing property maintenance and safety protocols. Skills Extensive experience overseeing daily hotel operations with a focus on hospitality management excellence. Proven supervisory experience managing hospitality teams within a fast-paced environment. Strong background in revenue management, budgeting, and financial operations specific to the hotel industry. Expertise in using property management systems (PMS), hospitality reservation systems, and multi-line phone systems. Exceptional managerial communication skills to lead teams, coordinate departments, and liaise with stakeholders. Deep understanding of hotel guest service standards, guest relations strategies, and customer service best practices. Leadership qualities that inspire teamwork, motivate staff, and foster a positive work environment. Knowledge of human resources practices related to hiring, training, performance management, and employee development. Join us as a Hotel Manager where your leadership fuels memorable guest experiences while driving operational success! We welcome candidates who are passionate about hospitality excellence and eager to lead vibrant teams in delivering outstanding service worldwide.