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CS
Casa Susanna
Senior Event Manager for Camptown & Rivertown Hotels
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$72,192 / year median in New York
+11% projected growth
Job Description
Job Overview We are seeking an energetic and detail-oriented Senior Event Manager to lead the planning, execution, and management of exceptional events at our hotels. In this pivotal role, you will oversee all aspects of event coordination, from initial client consultation to post-event follow-up, ensuring each occasion exceeds expectations. Your leadership will drive successful event experiences that elevate our brand reputation and foster long-lasting guest relationships. This is an exciting opportunity for a dynamic professional passionate about hospitality, event marketing, and delivering memorable guest experiences. Duties Collaborate closely with clients to understand their event objectives, preferences, and budget requirements, providing expert guidance throughout the planning process Develop comprehensive event proposals, including detailed budgets, timelines, and resource allocations using event management software and CRM systems Negotiate contracts with vendors, suppliers, and service providers to secure favorable terms while maintaining high-quality standards Manage all aspects of event logistics, including venue setup, catering arrangements, audiovisual needs, décor, and guest accommodations Lead and coordinate cross-functional teams to ensure seamless execution of events while managing multiple projects simultaneously Oversee managing event budgets by tracking expenses and implementing upselling strategies to maximize revenue opportunities Implement targeted event marketing campaigns to promote upcoming events through various channels such as social media, email marketing, and local partnerships Maintain excellent communication with clients before, during, and after events to ensure satisfaction and address any issues promptly Utilize hospitality industry best practices to deliver exceptional guest services and create memorable experiences for attendees Conduct post-event evaluations to gather feedback for continuous improvement and future planning Skills Proven expertise in event planning, management software, CRM systems proficiency, and project management tools Strong negotiation skills with a track record of successful upselling and vendor contract negotiations Excellent communication skills—both verbal and written—to liaise effectively with clients, vendors, and team members Demonstrated ability to manage budgets meticulously while identifying opportunities for revenue growth through strategic upselling Exceptional organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment Deep understanding of hospitality industry standards and guest services excellence Leadership experience in managing diverse teams within events management or hospitality settings Technical proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for reporting and presentations Knowledge of event marketing strategies to boost attendance and brand visibility Strong customer service orientation with a passion for creating extraordinary guest experiences Time management skills that enable handling multiple projects simultaneously without compromising quality Join us as a Senior Event Manager if you thrive on orchestrating unforgettable events that leave lasting impressions! Bring your passion for hospitality, your knack for negotiation and upselling, and your expertise in managing complex projects. Together we'll craft extraordinary moments that elevate our hotels' reputation as premier destinations for memorable gatherings.