Hilton Garden Inn West 35th Street - Front Desk Assistant Manager OEM Aimbridge Hospitality - 3.0 New York, NY Job Details Full-time $65,000 - $70,000 a year 1 hour ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Qualifications CPR Certification Coaching Greeting customers Managing hospitality teams Mid-level Frontline customer support management Supervising experience First Aid Certification 1 year Hotel and accommodations guest complaints handling Associate's degree Food Handler Certification Full Job Description Join Our Team as a Front Desk Assistant Manager! At Aimbridge Hospitality, we're all about creating unforgettable guest experiences—and as our Front Desk Assistant Manager OEM, you'll be right at the heart of it. Working side-by-side with the Front Desk Manager, you'll help keep the front office running smoothly, making sure every guest is greeted with warmth, efficiency, and a touch of hospitality magic. You'll help drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about. If you're a customer service rockstar with a knack for solving problems and keeping things organized, we'd love to have you on our team! This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

Service with a

Smile:

You're the friendly face guests and team members count on. Whether it's a warm welcome or a helpful hand, you deliver top-notch service that makes people feel right at home. Lead the

Way:

You motivate, coach, and guide the front desk crew like a pro—keeping standards high, operations smooth, and the vibe positive.

Problem-Solving Powerhouse:

You spot issues before they become problems and handle guest concerns with calm, quick thinking. Smooth operations? That's your specialty. Master of the

Details:

From managing room revenue to keeping your look sharp and systems running, you've got the financial smarts, organizational skills, and tech know-how to keep everything on point.

EDUCATION & EXPERIENCE

2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience. 3- 5 years of progressive experience in a hotel or related field, preferably with supervisory experience. Effective in handling stressful, high-pressure situations while maintaining composure and objectivity. Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan

PROPERTY INFORMATION

The Hilton Garden Inn West 35th Street provides a fast‑paced, urban workplace steps from the 34th St/Herald Square subway station. Team members work in the heart of the city, within walking distance of landmarks such as Macy's, the Empire State Building, Madison Square Garden, and Times Square. The hotel offers amenities including hot breakfast, a lobby bar with light bites, and convenient access to major transit hubs. It's an energetic environment ideal for staff who enjoy serving guests in one of New York's busiest neighborhoods.

Application deadline for Colorado positions: