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The Strong

Guest Services Manager

Pay: $23–$25/hr

Posted: 3 weeks ago

Location: Rochester, NY (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/4/2026

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What they do

A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.

$72,192 / year median in New York

+11% projected growth

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Job Description

Guest Services Manager The Strong - 3.3 Rochester, NY Job Details Full-time $23 - $25 an hour 19 hours ago Qualifications Managing teams in a customer support role Team leadership Coaching Staff scheduling Team scheduling Managing hospitality teams Mid-level Frontline customer support management Mentoring Consumer dispute resolution Leading team collaboration initiatives Leadership Hospitality management Full Job Description Lead the

Frontline of Fun:

Guest Services Manager At The Strong, we create extraordinary, unforgettable experiences for guests of all ages. Behind every smiling face, interactive exhibit, and bustling gallery is a dedicated team of frontline hosts—and an exceptional leadership opportunity for an inspiring, guest-focused manager. We are seeking 3 Guest Service Managers to work side by side with our team, overseeing day-to-day operations across Admissions, Galleries and Exhibits, and Ropes Courses while upholding our highest standards of hospitality. Why This Role? You will be the heart of our floor operations. Working directly alongside a passionate, energetic team, you'll help guide daily host schedules, mentor staff, celebrate team achievements, and ensure our guests enjoy world-class service from the moment they step through our doors.

What You Bring:

Hands-On Leadership:

Experience coaching, scheduling, and empowering teams in a high-volume, dynamic environment.

Steadfast Reliability:

Exceptional schedule dependability, schedule flexibility, and a strong work ethic.

Engaging Presence:

A warmth, patience, and passion for creating welcoming spaces for diverse audiences.

Proven Conflict Resolution:

A track record of turning non-routine guest concerns into positive, memorable service recoveries with poise and empathy. If you are a driven guest champion and agile problem solver eager to join a vibrant, play-filled organization with an international reputation, we'd love to hear from you!