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Holiday Inn, Saratoga Springs, NY
Front Desk Supervisor
Career Insights for Hotel Manager
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Based on New York data
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$72,192 / year median in New York
+11% projected growth
Job Description
Front Office/Desk Supervisor You are a people person and have already proven your ability to go above and beyond. As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping where needed. As Front Office /Desk Superviso r, you will
- Be Guest Centric
- talk to the guests as they check in and when they leave, pro-actively addressing any concerns they may have, elevating them to the next level if needed. Make your department one which anticipates guest needs vs. one that simply reacts.
- Be Employee Centric
- train new staff to our processes, helping them with questions and concerns, scheduling them as needed, keeping both business levels and employee preferences in mind.
- Be a Role Model
- help others make it to the next level like you did, so you can continue your own upward progression. Lead by example..
- Be a Safety & Security Agent
- follow your hotel's established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance and/or security.
- Be the Manager on Duty
- if requested, Job Requirements This role requires at least one-two year of progressive experience at a hotel front desk or other customer related position.
- exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects.