A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
Full-Time, Year-Round Peak Weekend Schedule (May-Nov): Must have uncompromising availability for long event shifts during peak season (May - November), including mandatory 12+ hour operational days on Fridays and Saturdays. Off-Season (Nov-April) - Flexible weekday schedule
Pay Rate:
$30.00 per hour Position Overview Gilbertsville Farmhouse is a premier, luxury wedding and private event resort. We are seeking a warm, highly organized, and aesthetic-obsessed Guest Experience Manager to own the complete guest journey from booking to checkout. In this dual-focus role, you will command the pre-event reservation process and serve as our primary front-of-house host on event weekends. You will lead our Guest Services team, attend to all guest inquiries and concerns, and maintain a relentless "hospitality eye" for property perfection—ensuring pillows are fluffed, outdoor seating is aligned, lighting and music reflect the perfect mood, and every corner of the estate feels stage-ready for our couples and their guests. Key Responsibilities 1.
Oversee guest lodging allocations, rooming lists, and online booking portals for wedding parties and resort guests.
Pre-Arrival Communication:
Serve as the primary point of contact for guests prior to arrival—answering questions, accommodating special requests, managing dietary/accessibility needs, and sending welcoming pre-arrival information.
Check-In Logistics:
Prepare room keys, welcome packets, and check-in schedules to guarantee a smooth, zero-friction arrival experience. 2.
Command the guest check-in and checkout processes on event weekends, greeting VIPs and establishing a warm, luxury atmosphere from the moment guests step onto the property.
Guest Concierge & Issue Resolution:
Act as the primary, empathetic point of contact for all on-site guest concerns or emergency requests, resolving issues swiftly with grace and a high-touch standard of service.
On-Site Coordination:
Work alongside the Event Director to ensure wedding guests, families, and VIPs are informed, guided, and seamlessly transported across the property during event windows. 3. Estate Aesthetics & "The Luxury Eye"
Property Audits:
Conduct continuous walkthroughs of public areas, lounges, fire pits, patios, and lodging corridors throughout the weekend to ensure 5-star presentation.
Detail Perfection:
Maintain an obsession with physical presentation—fluffing pillows, aligning outdoor lounge furniture, adjusting ambient lighting and music levels throughout the day/night, and ensuring fire pits and lawn spaces are prepped and inviting.
Final Room Inspections:
Perform final "guest-eye" spot checks on guest rooms following housekeeping preparation, ensuring amenities are staged perfectly before keys are handed over. 4.
Guest Services Team Leadership Staff Supervision:
Direct, mentor, and lead our Guest Services Attendants and shuttle drivers during weekend operations.
Standards & Accountability:
Ensure the guest services team maintains pristine uniform standards, professional demeanor, and strict adherence to resort safety and service protocols. What Success Looks Like 5-
Star Guest Satisfaction:
Guests and couples consistently rave about the effortless check-in process, warm hospitality, and rapid resolution of any requests.
Pristine Estate Presentation:
Public spaces remain continuously picture-perfect, cozy, and thoughtfully lit/arranged throughout the entire duration of the event weekend.
Flawless Booking Records:
Rooming lists and lodging assignments are 100% accurate, eliminating double-bookings or arrival delays.
Empowered Front-of-House Team:
Guest Services Attendants operate with energy, clear direction, and exceptional professionalism under your leadership. Requirements & Qualifications 2-4+ years of experience in front desk management, boutique hotel operations, luxury concierge services, or high-end resort guest relations.
Refined Hospitality Eye:
An innate passion for detail, aesthetics, ambiance, and high-touch customer service.
Technical Savvy:
Proficiency with Property Management Systems (PMS), reservation software, and general digital administration tools.
Strong Interpersonal Skills:
Exceptional written and verbal communication skills; calm and diplomatic under pressure.
Weekend Availability:
Uncompromising weekend availability (Fridays-Sundays) throughout the peak event season (May-November), offset by a lighter administrative schedule during the winter season.
