Guest Services Manager

Miranda Suggests Welcome to a World of Luxury and Opportunity Indulge in unparalleled benefits from DAY 1 - from insurance enrollment to paid time off and holiday pay. Elevate your career with 401(k) enrollment after just 30 days. Enjoy exclusive hotel and travel discounts at premier destinations worldwide. Unlock a pathway to professional development and advancement. Embark on a Journey as a Hospitality Trailblazer Lead the charge as the orchestrator of unforgettable experiences at the front desk and guest services team. Harness your problem-solving prowess and unwavering dedication to guest satisfaction. Shape a team that embodies hotel brand standards, providing training, coaching, and exemplary leadership.

Your mission:

attract top talent, surpass guest expectations, and maintain seamless communication across all fronts. Experience the Art of Hospitality Embrace arriving guests with a seamless check-in experience, catering to their every need. Cultivate meaningful connections with guests, uncovering their desires and creating memorable interactions. Champion hotel loyalty programs and enticing offers, ensuring guest delight at every turn. Collaborate closely with hotel departments to fulfill guest needs promptly and effectively. Listen, empathize, and act on guest feedback, embodying professionalism and grace. Master hotel emergency procedures and provide guests with reassurance in times of need. Maintain a vigilant eye on house bank security, ensuring flawless financial transactions. Qualifications for Success 2+ years of customer service experience, with a preference for the Hospitality industry High School diploma or equivalent education certificate About First Hospitality Step into the world of First Hospitality, a visionary company dedicated to excellence and innovation in hotel development, investment, and management. Join a diverse workforce that values individuality and fosters collaboration, flexibility, and fairness. Embrace an inclusive environment that celebrates differences and strives for customer satisfaction.

Equal Opportunity Employer Source:

Hilton Brands - US Military Careers