Job Summary We are seeking an energetic and dedicated Guest Service Manager to lead our front-of-house operations and ensure every guest experiences exceptional service from arrival to departure. In this pivotal role, you will oversee daily guest interactions, manage the front desk team, and uphold the highest standards of hospitality. Your leadership will foster a welcoming environment, streamline reservation processes, and resolve guest concerns promptly. If you thrive in a fast-paced, customer-focused setting and possess a passion for hospitality excellence, this is your opportunity to make a meaningful impact in our dynamic team. Duties Supervise and coordinate front desk activities, ensuring smooth check-in and check-out processes using property management systems such as OPERA or similar platforms Lead and motivate the guest services team to deliver outstanding customer service with professionalism and enthusiasm Handle guest inquiries, complaints, and special requests with proactive problem-solving skills and positive communication Manage reservations efficiently across multiple channels, including hospitality reservation systems and multi-line phone systems Conduct night audits to reconcile daily transactions, ensuring accuracy in financial records and guest accounts Implement hotel emergency procedures swiftly and effectively to guarantee guest safety at all times Maintain detailed records of guest interactions, feedback, and incidents to improve service quality continuously Requirements Proven experience in hospitality management or hotel front desk operations, with familiarity using property management systems like OPERA or equivalent Exceptional customer service skills with a strong focus on guest relations and problem resolution Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively Knowledge of hotel emergency procedures, night audit processes, and hotel management best practices Excellent phone etiquette and communication skills for handling inquiries via multi-line phone systems and client interactions Previous resort or hotel experience preferred, demonstrating adaptability in fast-paced environments Strong leadership qualities with the ability to train staff, manage conflicts, and foster a positive team atmosphere Join us as a Guest Service Manager to elevate our guests' experiences through energetic leadership, detailed attention to service excellence, and a passion for creating memorable stays. We value your expertise in hospitality management and look forward to welcoming a motivated professional ready to thrive in a vibrant hospitality environment.

Pay:

$15.00 - $18.00 per hour

Work Location:

In person