Overview We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive exceptional guest experiences, optimize financial performance, and foster a positive, team-oriented environment. The ideal candidate will possess strong managerial skills, extensive hospitality knowledge, and the ability to manage diverse teams across multiple departments. Multilingual or bilingual abilities are highly valued to enhance guest relations and team communication. Join us to shape memorable stays for our guests while ensuring operational excellence and business growth. Duties Oversee daily hotel operations, including front desk, housekeeping, food & beverage, maintenance, and guest services to ensure seamless service delivery. Manage hospitality management systems such as Property Management Systems (PMS), reservation platforms, and multi-line phone systems to streamline operations. Supervise and develop hospitality teams, fostering a motivated environment focused on delivering outstanding guest experiences. Oversee budgeting, financial management, and revenue management strategies to maximize profitability while maintaining high service standards. Implement hotel guest service standards, ensuring exceptional customer service and guest satisfaction at all touchpoints. Monitor hotel guest relations, handle escalated guest issues with professionalism, and ensure positive reviews and repeat business. Conduct regular audits including night audits, property inspections, and safety checks to uphold property standards and compliance. Lead human resources functions such as hiring, training, performance evaluations, and maintaining a positive workplace culture. Collaborate with departments to develop marketing strategies that increase occupancy rates and revenue streams. Maintain effective communication with staff through managerial meetings and clear directives to ensure operational alignment. Qualifications Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities. Strong knowledge of hospitality operations including front desk management, housekeeping, food & beverage services, and maintenance. Proficiency in property management systems (PMS), hospitality reservation systems, and multi-line phone systems. Excellent leadership skills with the ability to manage diverse teams across multiple departments effectively. Demonstrated expertise in revenue management, budgeting, financial operations, and cost control strategies. Exceptional customer service skills with a focus on exceeding guest expectations and resolving issues promptly. Bilingual or multilingual abilities are preferred to enhance communication with diverse guests and staff members. Strong managerial communication skills coupled with human resources experience for team development and conflict resolution. Knowledge of hotel guest service standards, safety protocols, night audit procedures, and resort operations is highly desirable. Join us as our Hotel General Manager to lead a vibrant team dedicated to creating memorable experiences for every guest while driving operational success!

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person