Job Summary We are seeking a dynamic and energetic Hotel Operations Manager to lead and oversee the daily functions of our hospitality establishment. In this pivotal role, you will ensure exceptional guest experiences by managing hotel operations, supervising staff, and maintaining high standards of service. Your leadership will drive operational excellence, optimize revenue, and foster a welcoming environment for guests and team members alike. This position offers an exciting opportunity for a motivated hospitality professional to make a significant impact within a vibrant hotel setting. Duties Oversee all aspects of daily hotel operations, including front desk management, guest services, housekeeping, food and beverage, and maintenance. Supervise and manage hospitality teams, ensuring team members deliver outstanding customer service aligned with hotel standards. Implement and monitor hotel guest service standards to enhance guest satisfaction and loyalty. Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability. Utilize property management systems (PMS) and hospitality reservation systems to streamline bookings, check-ins, and guest data management. Lead human resources functions such as hiring, training, performance evaluations, and staff development initiatives. Maintain effective communication with team members through managerial communication channels to ensure smooth operations. Oversee night audit processes and ensure compliance with financial procedures and reporting requirements. Foster a positive work environment by promoting teamwork, leadership development, and adherence to hotel policies. Cultivate strong guest relations by addressing concerns promptly and ensuring memorable experiences for all visitors. Requirements Proven experience in hotel management or hospitality operations with supervisory responsibilities. Strong knowledge of hotel management systems (PMS), property management software, and hospitality reservation platforms. Excellent leadership skills with the ability to manage diverse teams effectively across multiple departments. Bilingual or multilingual abilities are highly desirable to serve a diverse clientele. Demonstrated expertise in revenue management, budgeting, financial operations, and human resources within a hospitality setting. Exceptional customer service skills with a focus on exceeding guest expectations. Experience managing front desk operations, multi-line phone systems, phone etiquette, and night audit procedures. Ability to communicate clearly and professionally with staff and guests alike; managerial communication skills are essential. Knowledge of hotel guest service standards, resort experience is a plus. Strong organizational skills with attention to detail in overseeing daily operations and managing hospitality teams. Join us as our Hotel Operations Manager to lead with energy, inspire your team, and create unforgettable experiences for our guests!

Pay:

$16.00 - $18.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person