Front Desk Supervisor - Flex Shift Embassy Suites Cleveland Rockside - 3.7 Independence, OH Job Details Full-time $17 - $20 an hour 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Teamwork Resort experience Multilingual Night audit Problem-solving Hotel emergency procedures Property management systems (PMS) Hotel safety procedures Full Job Description Job Summary Join our dynamic hospitality team as a Front Desk Supervisor working flexible shifts! In this energetic role, you will lead the front desk operations, ensuring exceptional guest experiences and smooth daily functions. Your leadership will set the tone for a welcoming environment, managing guest check-ins and check-outs, handling reservations, and coordinating with other departments to deliver top-tier service. This position offers an exciting opportunity to showcase your hospitality management skills while fostering guest satisfaction and operational excellence. Responsibilities Supervise front desk staff during assigned shifts, providing guidance and support to ensure efficient operations Oversee guest check-in and check-out processes with professionalism and warmth, ensuring adherence to hotel policies Handle guest inquiries, complaints, and special requests with a proactive, customer-focused approach Coordinate with housekeeping, maintenance, and security teams to address guest needs promptly Conduct night audits and reconcile daily financial transactions accurately Maintain comprehensive records of shift activities, incident reports, and guest interactions to ensure seamless communication across teams Qualifications Proven experience in hospitality management or front desk operations within a hotel or resort environment Strong knowledge of hotel management systems (preferably OPERA) and property management systems (PMS) Excellent customer service skills with the ability to solve problems efficiently and diplomatically Multilingual or bilingual abilities are highly desirable to enhance guest relations in diverse settings Familiarity with hotel emergency procedures and safety protocols to ensure guest security at all times Exceptional phone etiquette and experience managing multi-line phone systems for effective client communication Ability to work flexible hours including nights, weekends, and holidays in a fast-paced environment Previous experience in resort settings or high-volume hotels is a must Join us in creating memorable experiences for our guests by providing outstanding service through energetic leadership and dedicated hospitality expertise. We value your skills in guest relations, problem-solving, and team collaboration—making every shift an opportunity to shine!

Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person