Front Desk Supervisor Are you great with people, dependable, and ready to take the next step into a leadership role? The Hampton Inn and Suites Toledo Westgate is looking for a Front Desk Supervisor to help lead our front desk team and create a welcoming experience for our guests. This is a great opportunity for someone with hotel, customer service, or front desk experience who is ready for more responsibility, leadership experience, and an opportunity to grow in hospitality. What Makes This Role Different As Front Desk Supervisor, you won't just work behind the desk—you'll be someone the team can count on. You'll help set the tone for each shift, support other front desk employees, solve guest concerns, and work closely with hotel management to keep the operation running smoothly. What You'll Do Welcome guests and provide friendly, professional service Assist with check-ins, check-outs, reservations, and guest requests Help lead and support Front Desk Associates during your shift Handle guest concerns and help find solutions Assist with training and coaching new team members Help ensure front desk procedures and Marriott standards are followed Communicate important information between shifts and hotel leadership Help keep the front desk organized and prepared Step in and take ownership when management assistance is needed Help create a positive, team-oriented work environment Who We're Looking For Our ideal candidate is someone who is: Dependable and responsible Friendly, confident, and comfortable talking with guests A strong communicator Able to remain calm and professional when problems arise Comfortable making decisions and taking initiative Someone coworkers can look to for help and direction Organized and able to handle a busy hotel environment Interested in developing leadership and hospitality experience Previous hotel or front desk experience is preferred. Previous supervisory experience is helpful, but we're also interested in strong front desk employees who are ready to take the next step into leadership. More Than Just a Front Desk Position If you're looking for an opportunity to grow your leadership skills, take on more responsibility, and become an important part of a hotel team , we'd love to meet you.

Pay:

$14.00 - $18.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person