Job Overview We are seeking a dynamic and experienced General Manager to lead and oversee all operations of our hotel, ensuring exceptional guest experiences, operational excellence, and financial performance. As the driving force behind the property, you will manage daily activities, supervise teams, and uphold the highest standards of hospitality. Your leadership will inspire staff, optimize revenue streams, and foster a welcoming environment that delights every guest. This role offers an exciting opportunity to shape the success of a vibrant hospitality establishment through strategic management and passionate service delivery. Duties Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure smooth daily functioning. Supervise and manage hospitality teams, fostering a positive work environment that promotes teamwork, accountability, and professional growth. Implement and uphold hotel guest service standards to deliver memorable experiences that exceed expectations. Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability. Utilize property management systems (PMS) and hospitality reservation systems to optimize booking efficiency and guest data accuracy. Develop and execute strategies for revenue growth through effective marketing, pricing strategies, and customer engagement initiatives. Maintain compliance with health and safety regulations while ensuring high standards of cleanliness, safety, and security across the property. Lead human resources functions such as staffing, training, performance evaluations, and conflict resolution to build a motivated team. Cultivate strong guest relations by addressing feedback promptly and ensuring exceptional customer service at all touchpoints. Coordinate with vendors, suppliers, and service providers to maintain operational efficiency and quality standards. Skills Multilingual or bilingual abilities to communicate effectively with diverse guests and staff from various cultural backgrounds. Proven experience in overseeing daily hotel operations with a focus on hospitality management excellence. Supervisory experience managing hospitality teams in fast-paced environments. Strong knowledge of revenue management techniques to optimize occupancy rates and profitability. Proficiency with property management systems (PMS), hospitality reservation systems, multi-line phone systems, and other relevant technology platforms. Excellent managerial communication skills for clear leadership directives and team motivation. Deep understanding of hotel management principles including budgeting, financial operations, human resources, and guest services standards. Exceptional customer service skills coupled with phone etiquette for handling guest inquiries professionally. Leadership qualities that inspire teams to achieve operational goals while maintaining high standards of hospitality. Ability to manage hospitality operations budgets effectively while controlling costs without compromising quality. Join us as our General Manager to lead with energy, inspire your team's potential, elevate guest experiences to new heights—and make a lasting impact on our vibrant hotel community!

Pay:

$65,000.00 - $75,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person