Hotel Front Desk Manager

Hotel Front Desk Manager Best Western New Oregon Eugene, OR Job Details Full-time $18 - $19 an hour 1 day ago Benefits 401(k) Paid time off Qualifications Microsoft Excel Property management tools Operations management Administrative experience High school diploma or GED Organizational skills Front desk Public relations Productivity software Full Job Description

HOTEL FRONT DESK MANAGER

Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

DUTIES INCLUDE

Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk. Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property. Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures. Strives to be innovative in new programs designed to eliminate waste and increase productivity. Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, rooming lists, and office supply inventory. Performs other duties as assigned.

QUALIFICATIONS

High school diploma or equivalent Minimum of two years experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred. Superior customer service and public relations skills. Excellent organization and time management skills. Ability to communicate clearly and effectively with customers, co-workers, and managers. Knowledge of Microsoft Office, Excel, and property management systems. Ability to work a flexible schedule, including weekends and holidays.

Job Type:

Full-time Pay:

$18.00 - $19.00 per hour

Benefits:

401(k) Paid time off

Work Location:

In person