Front Office Manager Comfort Suites - Carlisle, PA Full-Time | Management Comfort Suites Carlisle is seeking an experienced, dependable, and hands-on Front Office Manager to lead our Front Desk team and help ensure an excellent experience for every guest. This is an ideal opportunity for someone who enjoys hospitality, takes pride in developing a strong team, and understands that successful hotel operations require consistency, accountability, attention to detail, and a willingness to jump in when needed. What You'll Do As Front Office Manager, you will oversee the daily operations of the Front Desk while working closely with the General Manager and other department leaders.

Responsibilities include:

Lead, coach, train, and develop Front Desk team members Create and manage Front Desk schedules based on occupancy and business needs Ensure appropriate coverage for all shifts, including weekends and holidays Assist with Front Desk coverage when operationally necessary Maintain Choice Hotels and property service standards Ensure proper check-in and check-out procedures are consistently followed Monitor guest satisfaction and respond quickly and professionally to guest concerns Handle escalated guest issues and service recovery Train employees on hotel policies, procedures, safety, and brand standards Ensure proper cash handling, credit card, incidental, and deposit procedures Maintain accurate shift paperwork and Front Desk records Monitor reservations, room assignments, special requests, and arrivals Communicate effectively with Housekeeping and Maintenance regarding room status and guest needs Conduct regular team meetings and ongoing training Hold team members accountable for attendance, performance, appearance, and service standards Assist with hiring, onboarding, coaching, and performance management Maintain a clean, organized, and professional lobby and Front Desk area Help identify opportunities to improve guest satisfaction and overall hotel operations Serve as Manager on Duty as needed What We're Looking For Our ideal candidate is a hospitality professional who is organized, approachable, and comfortable leading a team while also being actively involved in day-to-day operations.

Preferred qualifications:

Previous hotel Front Desk experience required Previous supervisory or management experience strongly preferred Choice Hotels and/or Choice

ADVANTAGE

experience is a plus Strong leadership and employee-training skills Excellent guest-service and problem-solving abilities Strong communication and organizational skills Ability to remain calm and professional when handling difficult situations Dependable with a strong sense of accountability Comfortable working in a fast-paced hotel environment Ability to work a flexible schedule, including some evenings, weekends, and holidays as business needs require What Success Looks Like A successful Front Office Manager creates a Front Desk team that is trained, engaged, accountable, and prepared. You will be expected to set clear expectations, follow up consistently, communicate across departments, and lead by example. We're looking for someone who doesn't simply manage the schedule—we want a leader who takes ownership of the Front Office and understands how their department impacts guest satisfaction and the overall success of the hotel. Join Our Team If you have hotel experience, enjoy leading people, and are looking for an opportunity where you can make a real impact on a property's operation and guest experience, we would love to hear from you. Apply today to join the team at Comfort Suites Carlisle!

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off

Work Location:

In person