As General Manager, you'll be responsible for effectively leading and managing all aspects of the hotel and for delivering results focused on driving sales and profitability, guest and associate satisfaction and ensuring brand standards are met. Understands the regulations affecting hotel operations, ensures the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority. Development, implementation and monitoring of financial and operational budgets for the hotel. Monitor and report variances against budget and control labor costs and other expenses. Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty. Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's or owner's policies and procedures and regulatory requirements. Maintain all inside and outside sales, including public relations within the community. Must have the ability to work in a constant state of alertness and safe manner. Perform other duties as assigned. Guest Experience Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner. Review guest feedback and implement strategies for continuous improvement. Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP's, large groups and other key guests. Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

Supervisory:

Provide regular direction and manage hotel operations for all departments. Ensure proper staffing. Carries out supervisory responsibilities in accordance with the Company's policies, training programs, safety and applicable laws. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Language Skills:

Read and interpret documents in English such as safety rules, operating and maintenance. instructions, and procedure manuals, newspapers, periodicals, journals, and manuals. Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak effectively in English before groups such as customers or employees.

Computer Skills:

Must have sufficient computer skills and be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:

Microsoft Office:

Excel, Word and Outlook Property Management System Central Reservation System Job Type:

Full-time Pay:

$8.00 - $11.00 per hour

Experience:

Hotel management: 1 year (Preferred)

Hospitality:

1 year (Preferred)

Work Location:

In person