Description Join our team as Director of the Front Office! Step into the spotlight as our Director of Front Office! You'll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed. This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS & RESPONSIBILITIES

Operation Maestro:

Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.

Team Champion:

Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition—plus recruits, interviews, and trains new stars!

Guest Satisfaction Guru:

Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay.

Revenue Rockstar:

Launches creative marketing and up-selling strategies to fill rooms and boost revenue, while keeping the team up-to-date on all hotel happenings and promotions.

Crisis Commander:

Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way.

EDUCATION & EXPERIENCE

At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Specific brand experience/OnQ [PMS - property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred. Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues. Proficient with Windows Operating Systems and capable of analyzing and using financial and data information. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan

PROPERTY INFORMATION

With Independence Hall, Pennsylvania Convention Center, Kimmel Center for the Performing Arts and the Liberty Bell walking distance from our hotel, we make it easy to conquer Center City for work and play. Following your explorations, visitors will feel at home in our newly renovated rooms and suites. With complimentary high-speed Wi-Fi, fully equipped kitchens and generous workstations, our accommodations make extended stays and short getaways feel effortless. Guests can fuel up in the morning with all of your favorites at our free hot breakfast buffet, then work up a sweat in our well-equipped fitness center. When it's time to get down business, we invite out guests to breathe new life into your work routines in one of our three meeting rooms complete with AV equipment and a business center. No matter what inspires a stay in Pennsylvania, travelers will find a place to call their own at Residence Inn Philadelphia Center City.

Application deadline for Colorado positions:

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