General Manager - EVEN Hotel Pittsburgh Downtown EVEN Hotel by IHG | Pittsburgh, Pennsylvania Managed by NM Hospitality Position Overview NM Hospitality is seeking an experienced, energetic, and hands-on General Manager to lead the EVEN Hotel Pittsburgh Downtown. We are looking for a proven hospitality leader who understands how to drive hotel performance while creating an exceptional experience for both guests and employees. The ideal candidate will have strong IHG experience , a solid understanding of IHG standards and processes, and experience managing a hotel with Food & Beverage operations . This is a highly visible leadership position requiring someone who is comfortable being actively involved in the day-to-day operation of the hotel while also maintaining a strong focus on financial performance, guest satisfaction, sales, revenue management, brand compliance, and team development. Key Responsibilities The General Manager will have overall responsibility for hotel operations, including: Lead all day-to-day hotel operations and maintain a strong leadership presence throughout the property. Recruit, train, develop, coach, and hold department leaders and associates accountable. Maintain compliance with IHG brand standards, programs, policies, and required processes . Utilize and understand IHG systems and resources, including OPERA, Merlin, and other IHG platforms and reporting tools . Oversee Front Office, Housekeeping, Maintenance/Engineering, Food & Beverage, Sales, and overall guest services. Provide leadership and oversight of the hotel's Food & Beverage operation , including service standards, labor, inventory, cost controls, sanitation, and profitability. Monitor occupancy, ADR, RevPAR, market position, forecasting, and daily revenue strategy. Work closely with NM Hospitality leadership, sales, and revenue management to maximize hotel performance. Review daily operating reports, financial statements, labor costs, departmental expenses, and hotel profitability. Develop and manage the hotel's annual operating budget and operating plans. Maintain strong cash, purchasing, inventory, and financial controls. Drive guest satisfaction and ensure guest concerns are addressed quickly and professionally. Maintain a strong focus on IHG guest satisfaction metrics and loyalty/rewards enrollment. Ensure the property meets all life-safety, health, sanitation, licensing, and regulatory requirements. Conduct regular property inspections to ensure guestrooms and public areas are maintained at a high standard. Build a culture of accountability, teamwork, hospitality, and continuous improvement. Develop department leaders so they can independently and successfully manage their areas of responsibility. Represent the hotel and NM Hospitality professionally within the Pittsburgh business and hospitality community. Preferred Qualifications Previous General Manager or senior hotel leadership experience required. Strong IHG hotel experience highly preferred. Working knowledge of OPERA PMS and IHG Merlin strongly preferred. Experience operating an IHG-branded hotel is a significant advantage. Experience managing or overseeing hotel Food & Beverage operations . Strong understanding of hotel financial statements, budgeting, forecasting, labor management, and cost controls. Demonstrated ability to improve guest satisfaction, revenue, profitability, and employee engagement. Strong knowledge of hotel sales and revenue management fundamentals. Excellent leadership, communication, organization, and problem-solving skills. Ability to manage multiple departments and priorities in a fast-paced hotel environment. Must be willing to be a hands-on leader who is visible and engaged with employees and guests . What We're Looking For We want a General Manager who treats the hotel as if it were their own business. The right candidate will understand that great hotel performance comes from balancing guest satisfaction, employee engagement, revenue growth, expense control, brand compliance, and strong operational execution . This position is ideal for an experienced IHG hotel leader who enjoys building teams, improving operations, solving problems, and taking ownership of a property's overall success. About NM Hospitality NM Hospitality is a growing hotel management company focused on operational excellence, strong leadership, exceptional guest experiences, and developing high-performing hotel teams. As General Manager of the EVEN Hotel Pittsburgh Downtown, you will work directly with NM Hospitality's executive leadership and have the opportunity to play an important role in the continued growth and success of both the hotel and our organization.

Job Type:

Full-Time Position:

General Manager Location:

EVEN Hotel Pittsburgh Downtown - Pittsburgh, PA IHG experience is strongly preferred, and candidates with demonstrated experience using OPERA, Merlin, and IHG operational systems are encouraged to apply.

Pay:

$90,000.00 - $100,000.00 per year

Work Location:

In person