Front Office Manager/Front Desk Agent Holiday Inn Columbia Downtown - 3.7 Columbia, SC Job Details Full-time $17 - $19 an hour 3 hours ago Benefits Health insurance Dental insurance Paid time off Employee discount Flexible schedule Qualifications Teamwork Attention to detail Organizational skills Office management Property management Full Job Description Job Overview We are seeking a dedicated and professional Front Office Manager/Front Desk Agent to join our team. This role is essential in delivering exceptional guest service and ensuring smooth daily operations at our front desk. The successful candidate will be responsible for managing front desk activities, providing a welcoming environment for guests, and participating as a Manager on Duty (MOD) to oversee overall property operations. This position offers an engaging opportunity to work in a dynamic hospitality setting, requiring flexibility to work front desk shifts and handle various guest-related responsibilities. Duties Greet and assist guests with check-in and check-out procedures, ensuring a positive first impression. Handle guest inquiries, reservations, and requests efficiently and courteously. Maintain accurate records of guest information, billing, and reservations using property management systems. Work scheduled front desk shifts, providing attentive and professional service throughout your shift. Participate as a Manager on Duty (MOD), overseeing daily operations, resolving guest issues, and ensuring safety protocols are followed. Coordinate with housekeeping, maintenance, and other departments to meet guest needs promptly. Manage phone calls, emails, and other communication channels with professionalism. Uphold the hotel's standards for cleanliness, safety, and guest satisfaction at all times. Assist in training new team members and supporting team collaboration. Qualifications Previous experience in front desk operations or hospitality is preferred but not mandatory; strong customer service skills are essential. Ability to work flexible shifts including evenings, weekends, and holidays as required. Excellent communication and interpersonal skills to interact effectively with guests and team members. Strong organizational skills with attention to detail. Ability to handle multiple tasks simultaneously in a fast-paced environment. Professional appearance and demeanor suitable for representing the hotel brand. Willingness to participate actively as a Manager on Duty (MOD) when scheduled. This role offers an engaging work environment where your hospitality skills can shine while contributing to memorable guest experiences. We welcome motivated individuals eager to grow within the hospitality industry.

Pay:

$17.00 - $19.00 per hour Expected hours: 38.0 - 40.0 per week

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person