Front Desk Manager Symbios Medical Services - 3.5 Hilton Head Island, SC Job Details Full-time 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications In-person patient registration Customer communication Teamwork Accounts receivable management Medical scheduling High school diploma or GED Organizational skills Clinical confidentiality policies Delegation Full Job Description The Front Desk Manager is responsible for overseeing the daily operations of the practice's front desk and patient-facing administrative functions. This role serves as a key point of contact for patients, visitors, providers, and internal team members while ensuring that front office processes are organized, efficient, accurate, and aligned with the practice's standards. The Front Desk Manager provides day-to-day leadership to front desk staff, supports patient registration and scheduling processes, monitors administrative workflows, and helps ensure a professional and welcoming patient experience. The position also partners with clinical, billing, and administrative leadership to identify operational needs and improve front office processes. The ideal candidate is highly organized, professional, service-oriented, comfortable leading others, and able to balance patient service with the operational demands of a busy medical practice. Expected Duties & Key Accountabilities Oversee the daily operations of the front desk and ensure consistent, efficient front office workflows. Provide direction, support, and accountability to front desk/reception staff.

• Daily check-ins/huddles and regular team meetings/check-ins.

Ensure patients and visitors receive a professional, welcoming, and positive experience. Maintain accurate and timely patient registration, demographic, insurance, and financial information. Oversee patient check-in and check-out processes and ensure established procedures are followed for both in-person and tele-med appointments. Monitor appointment scheduling, follow-up appointments, rescheduling appointments and related administrative processes. Serve as an escalation point for patient concerns and front office issues. Ensure front office staff appropriately protect patient privacy and maintain compliance with HIPAA and practice policies. Monitor collection and reconciliation of patient payments and ensure appropriate documentation. Identify workflow issues and recommend improvements to leadership. Coordinate with clinical and administrative teams to address patient and operational needs. Support onboarding and training of front office employees. Help establish and maintain front office standards, procedures, and expectations. Maintain a clean, organized, professional, and patient-ready reception area.

• Specific expectation that voicemails are returned within 1 hour
• Direct ownership of Athena regarding Appointments to Schedule Inbox, ticklers, waitlist, and task delegation, including keeping the inbox clean
• Clear responsibility for monitoring these workflows daily and ensuring follow-up is completed.
• Expectation to j ump in and cover the front desk when staffing needs arise, including call-outs.

Typical Responsibilities Front Office Operations Oversee opening and closing procedures for the front desk. Ensure phones are answered promptly and professionally and that all patient communications are handled in an accurate and timely fashion. Monitor the reception area and ensure patients and visitors are greeted and directed appropriately. Ensure patient-facing materials, forms, and information remain current and available. Monitor incoming faxes, correspondence, and other documentation and ensure information is routed appropriately. Assist with maintaining organized patient records and documentation within Athena EMR. Patient Registration & Scheduling Oversee patient registration and check-in procedures. Ensure patient identity, demographic, financial, and insurance information is verified and accurately entered into Athena EMR. Ensure required forms, signatures, and acknowledgments are completed. Monitor insurance eligibility verification and ensure issues are addressed prior to appointments when possible. Oversee scheduling of follow-up appointments and other patient appointments. Assist staff with resolving scheduling or registration issues. Financial & Administrative Processes Oversee collection of copayments, balances, and other patient payments. Ensure payments are accurately posted and reconciled. Review daily payment activity and reports and address discrepancies. Ensure appropriate end-of-day procedures are completed. Work with billing and administrative leadership to resolve front-office billing or payment issues. Team Leadership Provide day-to-day guidance and support to front desk employees. Assist with training and onboarding of new front office staff. Reinforce practice policies, procedures, customer service expectations, and performance standards. Monitor workflow and staffing needs and communicate concerns to leadership. Provide feedback and coaching when appropriate. Foster a collaborative, professional, and patient-centered team environment. Compliance & Patient Privacy Maintain strict confidentiality of patient information. Follow HIPAA requirements and organizational privacy and security policies. Ensure front desk processes are performed consistently with applicable practice policies and procedures. Escalate compliance, privacy, safety, or patient concerns to appropriate leadership. Required Qualifications High school diploma or equivalent required. 4+ years of experience in a medical office, healthcare, outpatient, specialty practice, or similar patient-facing environment. Prior supervisory, lead, or team leadership experience preferred. Experience with electronic medical records (EMR) systems preferred. Strong understanding of patient registration, scheduling, insurance verification, and front-office workflows. Strong customer service and communication skills. Ability to maintain confidentiality and appropriately handle sensitive information. Strong attention to detail and organizational skills. Ability to prioritize multiple responsibilities in a fast-paced environment. Core Skills & Competencies Patient Experience Creates a professional, welcoming, and service-oriented experience for patients and visitors. Leadership Provides clear direction, support, and accountability while fostering a positive team environment. Communication Communicates clearly and professionally with patients, providers, employees, and leadership. Organization & Attention to Detail Maintains accurate records and effectively manages competing priorities and administrative responsibilities. Problem Solving Identifies issues, evaluates options, and takes appropriate action or escalates concerns when necessary. Confidentiality & Professionalism Demonstrates sound judgment when handling confidential patient and business information. Technology & Systems Comfortably uses EMR, scheduling, payment, telephone, and other administrative systems. Benefits Eligible employees may receive benefits in accordance with the practice's applicable benefit plans and eligibility requirements, which may include: Medical, dental, and vision insurance Retirement savings plan Paid time off Employee discounts and/or practice benefits Benefits and eligibility are subject to the terms and conditions of the applicable plans and company policies.

Expected hours:

40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person