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Holiday Inn Epress
Front Desk Supervisor
Career Insights for Hotel Manager
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Scorecard
Based on Tennessee data
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$63,141 / year median in Tennessee
+10% projected growth
Job Description
Front Desk Supervisor Holiday Inn Epress - 3.7 Antioch, TN Job Details Full-time $20 - $21 an hour 20 hours ago Qualifications Bilingual Operations management Multilingual Night audit Multi-line phone systems Full Job Description Job Overview We are seeking a dynamic and energetic Front Desk Supervisor to lead our guest services team and ensure an exceptional experience for every visitor. In this vital role, you will oversee daily front desk operations, manage guest relations, and uphold the highest standards of hospitality. Your leadership will create a welcoming atmosphere, streamline check-in and check-out processes, and coordinate with various departments to deliver seamless service. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality, this is the perfect opportunity to make a positive impact in our resort or hotel setting. Duties Supervise front desk staff to ensure efficient check-in, check-out, and guest assistance procedures Manage multi-line phone systems and handle guest inquiries with professionalism and courtesy Oversee night audit procedures to reconcile daily financial transactions accurately Provide exceptional customer service by addressing guest needs promptly and effectively Maintain guest relations by resolving issues, managing feedback, and ensuring satisfaction Coordinate with housekeeping, maintenance, and other departments to meet guest expectations Implement hotel management protocols to enhance operational efficiency and guest experience Skills Proven experience in hospitality management or hotel front desk operations Bilingual or multilingual abilities to serve diverse guests effectively Strong knowledge of hotel management systems and front desk software Excellent customer service skills with a friendly, approachable demeanor Familiarity with night audit procedures and multi-line phone systems Exceptional phone etiquette and communication skills Ability to handle guest complaints diplomatically and professionally Join us as a Front Desk Supervisor to lead our front-of-house team with enthusiasm and expertise! Your dedication will help create memorable experiences for our guests while fostering a positive work environment. We value energetic professionals who are passionate about hospitality, eager to develop their skills, and committed to delivering outstanding guest services every day.