Hotel Assistant General Manager WoodSpring Suites Nashville Airport - 4.0 Nashville, TN Job Details Full-time $36,000 - $42,000 a year 14 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Hospitality Customer communication Staff supervision Teamwork Team supervision Expense management Basic math Team development Hiring General management Property management Hotel management Full Job Description

POSITION DESCRIPTION

Position Title:

Assistant General Manager (Full-Time, Non-Exempt) ROLE Assists the GM in managing hotel day to day operations, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction. Hands on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. Provide leadership to the associate population that will ensure we are viewed as an exceptional workplace.

ESSENTIAL FUNCTIONS

Demonstrates and promotes 100% commitment to providing the best possible experience for our guests. Helps drive company initiative and brand standards. Serves as first level of contact for Guest Services issues. Resolves guest issues in a timely manner and determines whether to escalate to GM as needed. Become trained in all managerial functions and operations at the hotel level. Daily interaction with the guests to identify quality lead generation and assist guests with future travel needs. Assists the GM with interviewing, onboarding and training new associates. Ensure all employees are trained according to brand requirements and TGC expectations. Use the direct supervision/involvement with all associates to promote a positive work environment through team work, energy, enthusiasm and recognition. Actively involved in the daily team meeting and interacts with the staff to foster continuous improvement, needed guidance, encouragement and corrective action when necessary. Assists the GM in budgetary control measures, including labor monitoring, room expense control and maintaining PAR levels. Ensures employees have the necessary tools to execute their jobs on an ongoing basis. Responsible for managing purchase order process, ordering and receiving products in a timely manner. Upholds and enforces standards and policy compliance at the property level. Assists GM in monitoring cash management, in-house guest balances and direct bill receivables compliance Assists with drive-by activities and competitor surveillance when needed. Shares "Manager on Duty" responsibilities with the GM. Provides other relief, or back-up duties as needed at the hotel including front desk coverage per company standards, housekeeping, and other duties when needed to ensure optimum operation of the hotel. Actively reviews and monitors Social Media websites to ensure timely and appropriate responses. Ensures that clean rooms, guest and employee satisfaction are top priorities.

QUALIFICATIONS

Education/Certification:

Job-related college-level courses preferred.

Required Knowledge:

Previous department managerial experience required

Experience Required:

Previous hotel experience is required in a hospitality or retail establishment. Prior supervisory experience is strongly preferred. Demonstrated leadership ability is desired.

Skills/Abilities:

Leadership, customer service, communication, organization, time management, prioritization, scheduling.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking:

Ability to speak effectively and communicate clearly.

Average Hearing:

Ability to hear average conversations at a standard level.

Repetitive Motion:

The employee is regularly required to move about the hotel overseeing the various departments throughout the day.

Finger Dexterity:

The employee is regularly required to use hands to type and maneuver a mouse.

Average VisION:

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Physical Strength:

The employee must occasionally lift and/or move up to 50 pounds, as well as stand, sit, bend, kneel, squat, and walk for long periods of time. Long hours sometimes required, including nights and weekends

WORKING CONDITIONS

General office environment with climate control and adequate lighting. May require some travel.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability:

Ability to deal with a variety of variables under only limited standardization. Being able to differentiate between performance standards required and performance standards not meeting requirements

Mathematics Ability:

Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions

Language Ability:

Ability to read, analyze, and interpret documents. Ability to communicate clearly

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job Type:

Full-time Pay:

$36,000.00 - $42,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Hotel management: 1 year (Preferred)

Hospitality:

1 year (Preferred)

Work Location:

In person