Reception & Guest Services Manager

ABILENE COUNTRY CLUB - 4.0

Abilene, TX Job Details Full-time $15 - $20 an hour 6 hours ago Qualifications Foreign language proficiency Multilingual Hotel and accommodations guest check-out Receptionist experience within hospitality industry Venue guest services Full Job Description Overview Join our dynamic hospitality team as a Reception & Guest Services Manager and become the welcoming face of our property! This energetic role is perfect for a passionate hospitality professional eager to deliver exceptional guest experiences. You will oversee host desk operations, manage guest relations, and ensure smooth communication between guests and staff. Your leadership will set the tone for a memorable stay, fostering a warm, efficient, and guest-centric environment. If you thrive in fast-paced settings, this is your opportunity to shine in a vibrant hospitality setting. Responsibilities Lead the front desk team to deliver outstanding guest services, ensuring every visitor feels valued and cared for from check-in to check-out Manage reservations using the property management system Handle guest inquiries, requests, and complaints with professionalism, problem-solving skills, and a positive attitude Oversee phone communication protocols, including phone etiquette and prompt response to reservation or service inquiries Coordinate with housekeeping, maintenance, and other departments to address guest needs swiftly and effectively Foster strong guest relations by anticipating needs and delivering personalized service experiences Experience Proven experience in hospitality management or hotel front desk operations with a focus on guest services Multilingual or bilingual abilities are highly desirable to enhance client communication across diverse guests Strong customer service skills with an emphasis on hospitality excellence and customer satisfaction problem-solving Previous experience working in restaurant environments with a focus on guest relations. Ability to handle high-pressure situations with professionalism while maintaining excellent phone etiquette and client communication skills Join us in creating memorable experiences for every guest! We are committed to providing an inclusive environment where your hospitality expertise can flourish. All roles are paid positions dedicated to delivering exceptional service at every touchpoint.

Pay:

$15.00 - $20.00 per hour

Work Location:

In person