General Manager Dog Resort

General Manager Dog Resort Top Paw Resort

• 5.0 Carrollton, TX Job Details Full-time $25
• $30 an hour 1 day ago Benefits Paid training Health insurance 401(k) Paid time off 401(k) matching Employee discount Paid sick time Qualifications Pet care Google Workspace Google Drive Customer retention Operations management Sales Customer service 5 years Identifying new business opportunities Staff scheduling Employee retention Managing hospitality teams Improving operational efficiency Team development Hiring Business development Supervising experience Team management Performance Improvement (PI) Senior level Leadership Staffing management Overseeing training Staff development Hospitality management

Full Job Description Benefits:

401(k) 401(k) matching Bonus based on performance Employee discounts Health insurance Paid time off About the

Role:

A Premier dog resort, daycare, and grooming facility in Carrollton is seeking an experienced and motivated General Manager to lead day-to-day operations, manage a growing team, and help expand the business. This is a hands-on leadership role ideal for someone who thrives in fast-paced environments, is passionate about service and team development, and has a strong background in operations and client engagement.

What You'll Do:

Supervise and support a team of 12 to 16 team members across various roles. Hire, train, coach, and retain staff with a focus on creating a positive, high-performing culture. Step in to cover shifts as needed, especially during team shortages or call-offs. Ensure daily operations run smoothly, including client services, facility standards, and pet care. Report directly to the CEO with regular updates and monthly operational reviews. Drive business development through client retention efforts, marketing support, and identifying growth opportunities. Implement process improvements to increase efficiency and satisfaction. You're a

Great Fit If You:

Have 5+ years of experience in a leadership role in pet care, hospitality, or service-based businesses. Are comfortable managing schedules, supervising and positively coaching diverse personalities, and holding team members accountable. Have strong customer service instincts and enjoy creating positive experiences for both people and pets. Are self-motivated, highly organized, and willing to jump into any task that needs doing. Have prior experience with sales, client retention, and growing a service-based business. Are proficient in Google Drive/Google Suite and preferably familiar with Atlantis or similar pet-care software.

Our Company Culture Prioritizes:

Genuine hospitality

• We make people and pets feel seen, safe, and welcomed. Precision in execution
• We take pride in doing things the right way, every time. High standards
• We believe in consistently delivering top-tier care and service.

Perks & Benefits:

Competitive hourly pay PTO & Sick Pay Health Insurance Options 401 (k) Discounted pet care services/products Opportunity to grow within a rapidly expanding business Supportive, collaborative leadership Sound like your next role? We'd love to learn more about your leadership style and how you'd help take our team to the next level.

Job Type:

Full-time Pay:

Starting at $30/hr based on experience Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off Paid training

Work Location:

In person