Job Summary We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. In this pivotal role, you will drive exceptional guest experiences, ensure operational excellence, and manage the financial performance of the property. Your leadership will foster a welcoming environment, uphold high standards of service, and promote a positive team culture. The ideal candidate is passionate about hospitality management, multilingual or bilingual, and possesses strong supervisory and financial skills to elevate our hotel's reputation and profitability. Responsibilities Oversee daily hotel operations, including front desk, housekeeping, food & beverage, maintenance, and guest services to ensure seamless service delivery. Lead and supervise hospitality teams, providing clear direction, coaching, and performance feedback to foster a motivated and efficient workforce. Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability. Implement and uphold hotel guest service standards to deliver exceptional guest experiences that exceed expectations. Utilize property management systems (PMS) and hospitality reservation systems to optimize bookings, room availability, and guest data management. Coordinate with human resources for staffing needs, training programs, and employee relations initiatives. Monitor hotel guest relations through direct engagement and feedback collection to continuously improve service quality. Conduct regular financial operations reviews including budgeting, forecasting, night audits, and revenue analysis. Maintain compliance with safety regulations and hotel policies while managing multi-line phone systems with professionalism and courteous phone etiquette. Collaborate with marketing teams to promote the hotel's amenities and services effectively across various channels. Qualifications Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities. Strong knowledge of hotel management principles, revenue management strategies, and financial operations. Proficiency in property management systems (PMS), hospitality reservation systems, and other relevant property technology platforms. Excellent managerial communication skills with the ability to lead diverse teams effectively. Multilingual or bilingual abilities are highly desirable to serve a diverse guest base better. Demonstrated expertise in overseeing daily hotel operations including front desk management, guest services, night audit procedures, human resources functions, and budget management. Exceptional customer service skills with a focus on creating memorable guest experiences. Experience managing hospitality teams within a fast-paced environment while maintaining high standards of quality. Knowledge of hotel guest service standards, property safety protocols, multi-line phone systems, and phone etiquette. Join us as our Hotel General Manager to inspire your team, elevate our guests' experience, and drive operational success in an energetic hospitality environment!

Pay:

$38,000.00 - $42,000.00 per year

Work Location:

In person