Front Desk Supervisor

FRONT DESK SUPERVISOR

Seeking energetic, and enthusiastic hospitality professional to join our TEAM as a Front Desk Supervisor! Hyatt Centric Hyatt Centric Old Town Alexandria US - VA - Alexandria

Posted:

May 15, 2026 Summary

About Us:

Our TEAM culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their career with apany that values them. Our hope is that each day you will uncover new reasons to love what you do! T.E.A.M = Together Everyone Achieves More About the

Role:

As Front Desk Supervisor you will play a crucial role in mentoring our innovative TEAM deliver upscale customer service and ensuring unettable guest experiences.

• This position is primarily evening, but a candidate with flexibility for other shifts/days is preferred

Advancement Opportunities and Professional Career Path:

• Front Office Manager
• Assistant General Manager
• General Manager Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What's Your More?

TEAM Benefits:

Health/Dental/Vision/Life/Voluntary Insurance Management Development Program TEAM and Travel Discounts Vacation/Well/Holiday Pay Career Advancement Opportunity Referral Bonus Program Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available. Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:

Supervise daily front desk operations, ensuring consistent adnce to Hyatt brand standards Support team members through coaching, mentoring, and hands-on training Handle guest concerns with professionalism, empathy, and prompt resolution Manage billing, accounts, and financial reporting accurately and efficiently Utilize Opera Cloud (or similar property management systems) to oversee reservations, check-ins/outs, and account reconciliations Serve as a point of escalation forplex operational issue and decision-making in the absence of management Foster a positive, collaborative, and professional team environment Identify opportunities for operational improvement and implement solutions independently

Requirements:

Minimum 2 years of experience in front desk operations or guest service role Strong billing and accounting skills;fort with reporting and reconciliation Professional demeanor andmitment to delivering exceptional guest experiences Excellent leadership,munication, and coaching abilities Ability to prioritize, make decisions independently, and problem-solve using available resources

Preferred:

Prior experience with Hyatt properties or other luxury/boutique hotels Proficiency with Opera Cloud PMS Experience training and developing front desk teams Inpliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and toplete the required employment eligibility verification form (Form I-9) upon hire This position is at a location w Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party managementpany that is responsible for all employment benefits and obligations at this location.