Join Our Team as an Assistant General Manager! Are you a dynamic leader with a passion for hospitality? As the Assistant General Manager, you'll play a vital role in orchestrating the daily operations of our property, ensuring that every guest experiences exceptional service and comfort.

Your Mission:

Support the General Manager in driving property performance and continuous improvement across all key areas. You'll lead our dedicated Guest Service Ambassador (GSA) team and oversee weekend operations, stepping in to ensure everything runs smoothly when the GM is away.

Key Responsibilities:

Team Leadership:

Inspire and Mentor:

Hire, train, and nurture a high-performing GSA team. Your leadership will shape their professional growth and success.

Schedule and Supervise:

Take charge of scheduling and supervising weekend staff, ensuring everyone is motivated and aligned with our goals.

Performance Excellence:

Conduct annual appraisals and provide ongoing coaching to keep your team engaged and performing at their best.

Guest Relations:

Champion Guest Satisfaction:

Regularly connect with guests to gather feedback and ensure their needs are met. Your proactive approach will foster loyalty and satisfaction.

Resolve Issues:

Swiftly address any guest concerns to exceed expectations and create memorable experiences.

Operational Excellence:

Ensure Compliance:

Uphold brand standards and operational policies to protect our guests and company assets. Manager on

Duty:

Share responsibilities with the General Manager, ensuring seamless operations during weekend shifts and on-call duties.

Monitor Social Media:

Engage with our online community, responding promptly to feedback and enhancing our reputation.

Sales & Revenue Growth:

Drive Revenue:

Collaborate with the GM on sales strategies to maximize hotel revenues and profitability.

Additional Duties:

Be ready to tackle new challenges as directed by leadership, ensuring compliance with our operational model and contributing to our vibrant hotel culture.

Job Type:

Full-time Pay:

From $43,888.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Ability to

Relocate:

Fredericksburg, VA 22402: Relocate before starting work (Required)

Work Location:

In person