Front Desk Manager JP Hospitality - 2.4 Glen Allen, VA Job Details Full-time $14 - $17 an hour 20 hours ago Benefits Health insurance Paid time off Employee discount Flexible schedule Qualifications Resort experience Multilingual Phone communication Team leadership Night audit Managing hospitality teams Attention to detail Property management systems (PMS) Hospitality online booking platforms Leadership Client interaction via phone calls Full Job Description Overview We are seeking an energetic and detail-oriented Front Desk Manager to lead our front office operations with enthusiasm and professionalism. This pivotal role involves ensuring seamless guest experiences, managing front desk staff, and maintaining exceptional customer service standards. The ideal candidate will thrive in a dynamic hospitality environment, demonstrating strong leadership, multilingual communication skills, and a passion for hospitality management. Your expertise will help create welcoming atmospheres that leave lasting positive impressions on our guests. Duties Oversee daily front desk operations, ensuring efficient check-in and check-out processes using property management systems (PMS). Lead and motivate front desk staff to deliver outstanding guest services, including handling guest inquiries, complaints, and special requests with professionalism and a positive attitude. Manage reservations using hospitality reservation systems, optimizing room occupancy and revenue opportunities while maintaining accuracy. Implement hotel emergency procedures promptly and effectively, ensuring guest safety at all times. Coordinate with housekeeping, maintenance, and other departments to ensure smooth property operations and guest satisfaction. Conduct night audits to verify financial transactions, reconcile accounts, and prepare reports for management review. Utilize phone etiquette skills to communicate clearly with guests, vendors, and team members across multiple languages when necessary. Qualifications Proven experience in hospitality management or hotel front desk operations, with a strong understanding of hotel management principles. Multilingual or bilingual abilities are highly desirable to enhance guest communication across diverse populations. Exceptional customer service skills with a focus on problem-solving and guest relations. Knowledge of hotel emergency procedures, night audit processes, and resort or hotel experience is preferred. Strong communication skills via phone and in person, demonstrating excellent phone etiquette. Ability to lead a team effectively while maintaining high standards of hospitality service delivery. Experience working with customer service problem-solving tools and property management systems (PMS). Join us to lead a vibrant team dedicated to creating memorable guest experiences! We value energetic professionals who are passionate about hospitality and eager to make a positive impact every day. This paid position offers an exciting opportunity to grow your career within a dynamic hospitality environment committed to excellence in guest services.

Pay:

$14.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person