Job Overview We are seeking an energetic and dedicated Front Desk Manager to lead our guest services team and ensure a seamless, welcoming experience for all visitors. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and uphold the highest standards of hospitality management. Your leadership will set the tone for exceptional customer service, efficient reservation handling, and smooth hotel management processes. If you thrive in a dynamic environment and possess a passion for hospitality excellence, this is your opportunity to make a meaningful impact. Responsibilities Supervise front desk staff to deliver outstanding guest services and maintain a positive, professional atmosphere Manage hotel reservations using Visual Matrix property management systems (PMS) , ensuring accuracy and efficiency. Handle guest inquiries via phone communication with professionalism, demonstrating excellent phone etiquette and customer service problem-solving skills Oversee check-in and check-out procedures, ensuring compliance with hotel policies and guest expectations Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly and effectively Implement hotel emergency procedures to ensure safety and security of guests and staff at all times Maintain detailed records of guest interactions, reservations, and incident reports to support operational excellence Experience Proven experience in hospitality management or hotel front desk operations, preferably within resort or hotel environments Familiarity with property management systems (PMS), especially Visual Matrix or equivalent software platforms Demonstrated ability to deliver exceptional customer service and resolve guest issues efficiently Multilingual or bilingual skills are highly desirable to enhance client communication across diverse clientele Knowledge of hotel emergency procedures and night audit processes is advantageous Prior experience in hospitality reservation systems and guest relations roles is preferred Strong communication skills with an emphasis on phone etiquette and client interaction are essential Join us to lead our front desk team with enthusiasm, professionalism, and a commitment to creating memorable guest experiences. Your dedication will help foster a welcoming environment where every visitor feels valued and cared for!

Pay:

$18.00 per hour Expected hours: 40.0 - 50.0 per week Application Question(s): When would you be available to start?

Shift availability:

Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)

Work Location:

In person