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HH
Hyatt House Virginia Beach Oceanfront
Hotel Front Desk Supervisor
Career Insights for Hotel Manager
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Scorecard
Based on Virginia data
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$64,438 / year median in Virginia
+7% projected growth
Job Description
Job Summary:
- We are seeking a dedicated Front Desk Shift Supervisor to oversee the daily operations of our front desk area. The ideal candidate will ensure exceptional guest service, manage reservations, and coordinate guest requests effectively.
Responsibilities:
- Manage and supervise front desk staff to provide outstanding customer service
- Oversee check-in and check-out procedures efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate room assignments and special requests to meet guest needs
- Ensure accurate billing and cash handling procedures
- Monitor daily arrivals, departures, and room availability
- Train new staff members on front desk procedures and hotel policies
Skills:
- Experience in hotel or resort front desk is required.
- Open availability is required for this role.
- Proficiency in bilingual communication is a plus
- Hyatt Hotels experience is a plus.
- Opera experience is a plus.
- Knowledge of night audit processes
- Excellent phone etiquette and interpersonal skills
- Strong guest relations abilities
- Understanding of hospitality management principles
- Familiarity with front desk operations and guest services
- Background in hotel management is advantageous This position offers a competitive pay, opportunities for career growth, and a dynamic work environment.
Job Type:
Full-time Pay:
$16.00- $18.00 per hour Expected hours: 30.0
- 40.