Overview Do you have what it takes to spark curiosity, imagination, and creativity? Join our dynamic team as a Guest Services Supervisor, where your energy and leadership will elevate the guest experience to new heights! This role involves managing daily check-in processes, maintaining the overall look and feel of the museum, and leading, managing, and mentoring the Visitor Experience staff and volunteers during assigned shifts. In this vital role, you will perform daily front desk operations, ensure exceptional customer service, and support a welcoming environment for all visitors. Responsibilities Manage the work of the Front Desk including opening, closing, and visitor check-in Lead and manage the daily team, including staff and volunteers Model and train staff and volunteers in exceptional customer service practices Answer visitor questions and address any concerns Coordinate operational hand-offs and scheduling needs with the Guest Services Supervisory Team Implement any document any incident or emergency protocol Ensure the museum, including exhibits, the front lobby, and restrooms, are reset and sanitized at closing Assist with set-up and operation of public programs and community events Contribute creatively to team planning within the Museum Other related duties as assigned. Skills Experience with point-of-sale software programs. Experience with data management (CRM) systems. Experience with Google suite. Experience working on a team and managing staff. Experience working with children, especially preschool age, and a commitment to children's learning through play.

Strong interpersonal skills:

helpful, calm, and friendly demeanor. Positive work ethic, professional attitude, and willingness to learn. Ability to work well under pressure and prioritize tasks. Ability to adapt to different and changing environments (large crowds/small crowds). Flexibility when solving problems and coordinating schedules. Accurate keyboarding, data entry, cash register, and cash handling skills. Good safety awareness and judgment, and the ability to assist visitors in emergent situations. Ability to go up and down stairs, occasional sustained periods of prolonged standing, and infrequent lifting up to 25 pounds. CPR/AED/First Aid certification is a plus.

Pay:

$16.00 - $18.00 per hour Expected hours: 15.0 - 30.0 per week

Benefits:

Employee discount Flexible schedule Free parking Paid time off

Work Location:

In person