Job Summary:

The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel to ensure guests receive excellent service and have a memorable experience. This role involves managing staff, ensuring high standards of cleanliness and maintenance, handling budgets, and implementing hotel policies.

Key Responsibilities:

Operations Management:

Oversee daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance. Ensure smooth check-in and check-out processes. Monitor hotel performance and implement improvements where necessary.

Staff Management:

Recruit, train, supervise, and evaluate hotel staff. Schedule shifts and delegate tasks effectively. Foster a positive and productive working environment.

Customer Service:

Address and resolve guest complaints and requests promptly. Ensure a high level of guest satisfaction. Collect feedback and implement improvements.

Financial Management:

Prepare and manage budgets, forecasts, and financial reports. Monitor expenses and implement cost-control measures. Oversee revenue management and room pricing strategies.

Compliance and Safety:

Ensure the hotel complies with health, safety, and legal regulations. Conduct regular inspections and audits. Manage emergency procedures and staff preparedness.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred). 1+ years of hotel management or supervisory experience. Strong leadership and interpersonal skills. Excellent problem-solving and decision-making abilities. Proficiency with hotel management software (e.g., OPERA, Cloudbeds, etc.). Flexible schedule, including weekends and holidays.

Key Skills:

Customer-focused mindset Team leadership and motivation Budgeting and financial planning Time management and organizational skills Conflict resolution and crisis management

Job Types:

Full-time, Part-time, Internship Pay:

$19.10 - $99,999,999.00 per hour

Benefits:

Employee discount

Work Location:

In person