Front Desk Manager Fairfield Inn Glendale - 3.5 Milwaukee, WI Job Details Full-time $18 - $21 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Resort experience Night audit Writing skills Attention to detail Multi-line phone systems Full Job Description Job Summary We are seeking an energetic and detail-oriented Front Desk Manager to lead our Fairfield Inn and Suites front desk team. In this pivotal role, you will be the first point of contact for our guests, ensuring their check-in and check-out processes are seamless, their needs are met with enthusiasm, and their overall experience exceeds expectations. Your leadership will foster a hospitable environment that promotes guest satisfaction and operational excellence. Responsibilities Oversee daily front desk operations, including guest check-in/check-out, reservations, and guest inquiries Manage and train front desk staff to deliver outstanding customer service with professionalism and warmth Handle multi-line phone systems, reservation management through property management systems (PMS). Resolve guest concerns promptly using customer service problem-solving skills to enhance guest relations Enforce hotel policies, including safety procedures and emergency protocols, ensuring compliance with hotel standards and regulations Assist with night audit procedures to reconcile daily financial transactions and maintain accurate records Maintain a welcoming atmosphere by demonstrating excellent phone etiquette and client communication skills Skills Proven experience in hospitality management or hotel front desk operations Strong knowledge of hospitality reservation systems. Exceptional customer service skills with the ability to handle challenging situations effectively Familiarity with hotel emergency procedures and guest safety protocols Excellent communication skills, both verbal and written, including phone etiquette and multi-line phone system operation Ability to lead a team with enthusiasm, organization, and a proactive approach to problem-solving Resort or hotel experience highly desirable for understanding the unique needs of leisure travelers Join us as a Front Desk Manager to create memorable experiences for our guests while leading a dynamic team dedicated to hospitality excellence. Your energy, expertise, and passion for service will make a lasting impact in our vibrant hotel community!

Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person