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Hotel Front Office Manager Holiday Inn MKE Airport Milwaukee, WI Job Details Full-time $42,000 - $48,000 a year 7 hours ago Benefits Employee discount Qualifications Multilingual Night audit Multi-line phone systems Office management OPERA Full Job Description Job Overview We are seeking an energetic and highly organized Hotel Front Office Manager to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily operations at the front desk, manage guest relations, and coordinate with various departments to deliver seamless hospitality services. Your leadership will set the tone for a welcoming environment, uphold hotel standards, and drive guest satisfaction. The ideal candidate is passionate about hospitality management, excels in customer service, and possesses strong communication skills in multiple languages. Responsibilities Supervise front desk operations, including check-in/check-out procedures, reservations, and guest inquiries using property management systems such as OPERA or similar platforms. Lead and motivate front office staff to deliver outstanding customer service while maintaining high standards of professionalism and hospitality etiquette. Manage guest relations by addressing concerns promptly, resolving issues efficiently, and ensuring a memorable stay for all guests. Oversee night audit procedures to reconcile daily financial transactions and prepare reports accurately. Coordinate with housekeeping, maintenance, and security teams to ensure smooth hotel operations and swift response to any emergency or guest request. Implement hotel policies related to emergency procedures, safety protocols, and customer service standards to ensure compliance and guest safety. Utilize multilingual skills to communicate effectively with diverse guests and enhance their experience. Qualifications Proven experience in hospitality management or hotel front desk operations, preferably with resort experience. Strong knowledge of hotel management systems such as OPERA or other property management systems (PMS). Exceptional customer service skills with a focus on problem-solving and client communication. Bilingual or multilingual abilities are highly desirable to serve an international clientele effectively. Familiarity with hotel emergency procedures, night audit processes, multi-line phone systems, and phone etiquette. Demonstrated leadership capabilities with the ability to manage a dynamic team in a fast-paced environment. Excellent communication skills both in person and via phone or email; experience handling guest relations with professionalism and warmth. Join us in creating memorable experiences for our guests by leading a dedicated team committed to excellence! This paid position offers an exciting opportunity to grow your career within the vibrant hospitality industry while delivering top-tier service that leaves a lasting impression.

Pay:

$42,000.00 - $48,000.00 per year

Benefits:

Employee discount

Work Location:

In person