Job Summary We are seeking an energetic and detail-oriented Hotel Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate reservations with efficiency and professionalism. Your leadership will help create a welcoming environment that promotes guest satisfaction, smooth check-in and check-out processes, and seamless communication across departments. This position offers an exciting opportunity to showcase your hospitality expertise, problem-solving skills, and multilingual abilities in a dynamic hotel setting. Responsibilities Supervise front desk staff to deliver outstanding customer service and maintain high standards of hospitality management Oversee guest check-in and check-out procedures, ensuring accuracy and efficiency using property management systems (PMS) such as OnQ/PEP or similar platforms Manage reservations through hospitality reservation systems, optimizing room availability and maximizing occupancy rates Handle guest inquiries, complaints, and special requests with professionalism, employing excellent phone etiquette and customer service problem-solving skills Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly and effectively Conduct night audits to verify daily financial transactions, reconcile accounts, and prepare reports for management Train staff on hotel emergency procedures, safety protocols, and proper client communication techniques to ensure a secure environment for guests and team members Qualifications Proven experience in hospitality management or hotel front desk operations, with a strong background in hotel experience preferred Proficiency in property management systems (PMS), especially OnQ/PEP or equivalent hotel management software Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively Excellent customer service skills combined with strong communication abilities via multi-line phone systems and face-to-face interactions Knowledge of hotel emergency procedures, guest relations strategies, and hospitality reservation systems Ability to lead a team efficiently while maintaining high standards of hospitality service in a fast-paced environment Airport hotel experience is a plus, along with familiarity with hotel night audit processes and property management best practices Join us in creating memorable guest experiences by leading our front desk team with enthusiasm, professionalism, and a passion for hospitality. We value proactive leaders who thrive on delivering exceptional service while fostering a positive work environment.

Pay:

$17.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person