A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
The Hotel Manager leads and directs all aspects of the business to ensure profitability and growth. This role oversees daily operations, develops strategic plans, and fosters a high-performance culture. The Hotel Manager drives business development, manages customer relationships, and ensures operational excellence. This position is critical for the overall success and strategic direction of the company.
Job Duties and Responsibilities:
Manages the profit and loss (P&L) statement, analyzing financial performance and implementing strategies to improve profitability. Develops and manages the annual budget, ensuring alignment with strategic goals and monitoring expenditures. Leads financial planning activities, forecasting future performance and identifying opportunities for growth. Builds , mentors , and manages a high-performing team, fostering a positive and collaborative work environment. Develops and implements strategic plans to achieve business objectives, monitoring progress and making adjustments as needed. Oversees all aspects of operations, ensuring efficiency, quality, and compliance with company policies and procedures. Ensures exceptional customer service, addressing customer concerns and building strong relationships. Manages the sales team, setting sales targets, monitoring performance, and implementing strategies to increase sales. Identifies and pursues new business opportunities, expanding the company's market presence and customer base. Conducts performance reviews, provides feedback, and develops individual development plans for team members. Handles hiring, training, and work direction for all direct reports.
Required Qualifications:
Education:
Bachelor's degree in Business Administration, Management, or a related field.
Experience:
2 Years Marriott Management Experience, full service preferred. Minimum of 5 years of experience in a management role with P&L responsibility. Proven track record of success in strategic planning, operations management, and business development. Experience in sales management and customer service. Familiarity with
Marriott Software System Knowledge/Skills:
Strong knowledge of P&L management, budgeting, and financial planning. Excellent team leadership and performance management skills. Proficiency in strategic planning and operations management. Exceptional customer service and sales management abilities. Strong business development acumen. Excellent communication, interpersonal, and problem-solving skills.
Preferred Qualifications:
MBA or other advanced degree. Marriott leadership experience.
