Job Summary We are seeking a dynamic and experienced General Manager to lead our hospitality team with energy, vision, and a passion for excellence. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences while driving revenue growth and maintaining operational efficiency. Your leadership will inspire teams, uphold high standards of service, and foster a welcoming environment that encourages repeat business. The ideal candidate is multilingual or bilingual, possesses extensive hospitality management experience, and thrives in a fast-paced, guest-focused setting. This role offers an exciting opportunity to shape the guest journey from check-in to check-out while managing the financial health of the property. Duties Oversee daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance to ensure seamless guest experiences. Supervise hospitality teams across departments, providing leadership, coaching, and performance evaluations to foster a motivated workforce. Manage hospitality operations budgets, including revenue management strategies and controlling expenses to meet financial targets. Implement and uphold hotel management standards related to guest services, property maintenance, safety protocols, and cleanliness. Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and improve occupancy rates. Lead customer service initiatives by maintaining high hotel guest service standards and resolving guest concerns promptly and professionally. Coordinate with human resources on staffing needs, training programs, and compliance with employment laws. Monitor night audit procedures and oversee financial operations including billing accuracy and cash handling. Drive revenue growth through strategic marketing initiatives, upselling techniques, and enhancing guest relations. Ensure effective communication across departments using multi-line phone systems while maintaining excellent phone etiquette. Skills Able to serve diverse clientele effectively. Extensive experience supervising hospitality teams in a hotel or resort environment. Strong knowledge of hotel management systems (PMS), property management software (PMS), and hospitality reservation platforms. Proven ability in overseeing daily hotel operations with a focus on customer service excellence. Financial management skills including budgeting, revenue management, and controlling operational costs. Leadership qualities that motivate teams, foster collaboration, and drive performance improvements. Excellent managerial communication skills for clear directives and staff engagement. Experience managing hospitality operations budgets along with human resources functions such as staffing and training. Knowledge of hotel guest service standards, guest relations strategies, and front desk operations including night audit procedures. Ability to handle complex situations involving customer complaints or operational challenges with professionalism. Join us as a General Manager - Hotel where your leadership will create memorable experiences for guests while steering the property toward continued success!

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Employee discount Paid time off Paid training Professional development assistance

Experience:

Hotel management: 2 years (Required)

Work Location:

In person