Scope:

The Housekeeping Inspector inspect guest rooms after our room attendants have finished to ensure the room is thoroughly cleaned and is up to brand standards.

Position Responsibilities and Qualifications Education & Experience:

Ø High School Diploma or GED certification and equivalent work experience required. Ø Minimum 3 years of hotel housekeeping or similar experience required. Ø Bilingual English/Spanish preferred

Physical Demands:

Ø Long hours sometimes required, including nights and weekends. Ø Light work-exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ø Ability to stand for long hours at a time, sometimes for entire shift. Required Competencies Ø Must be able to convey information and ideas clearly, both oral and written. Ø Must work well in stressful, high-pressure situation, particular with upset guests or staff members. Ø Must be able to evaluate and select among alternative courses of action quickly and accurately. Ø Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Ø Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guest. Ø Must be able to prioritize departmental functions to meet due dates and deadlines. Responsibilities that may include any and all of the following: Ø Approach all encounters with guests and team members in a friendly, service-oriented manner. Ø Regular attendance is required in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel. Ø Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working. Ø Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations. Ø Inspect guest rooms, public areas, back of the house areas, laundry and ensure appropriate inventory and supply of guest room items for housekeeping attendants responsible for cleaning guest rooms. Ø Maintain and monitor "lost and found" policy and procedure. Ø Be familiar with all brand specific programs and the procedures for each. Ensure that team members are knowledgeable in understanding and implementing the programs. Ø Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings. Ø Effectively manage emergency situations i.e. fire, bomb threat, inclement weather, robbery, guest illness and /or accident. Ø Perform all duties as requested by management. Ø Attend/conduct all training/meetings as required by management.

Relationships:

Internal:

All hotel departments: For effective communication

External:

Hotel guests: To provide customer service

Organizational Structure:

Reports to:

Executive Housekeeper Subordinates:

Housekeeping Attendants performing various functions, such as guest room cleaning, laundry, delivery of supplies for attendants assigned to clean guest rooms or those cleaning other areas in the hotel.