A Housekeeping or Environmental Services Supervisor supervises the staff that provide cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in office buildings, colleges, other institutions or private residences with a large housekeeping staff.
Scottsdale, AZ Job Details Full-time 13 hours ago Benefits Disability insurance Health insurance 401(k) Paid time off Employee assistance program Life insurance Qualifications Visitor query response Managing cleaning or sanitation teams Staff supervision Hotel housekeeping management Hotel policy compliance Team supervision Personal protective equipment (PPE) use Hotel quality control Hotel and accommodations guest special request handling Shift management Answering guest questions English Mid-level Compliance with security regulations Performance management Hotel public area cleaning High school diploma or GED Task prioritization Visual inspection as testing technique Hotel emergency procedures Hotel room cleaning Safety equipment Stocking Hotel staff training Accident reporting Task assignment Fire safety protocols Hotel safety procedures General management Under 1 year Full Job Description Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants, Lobby Attendants and Housepersons in guest rooms, corridors and public spaces to maintain Driftwood's high standards of cleanliness.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Interview Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment. Ensure all jobs are completed within the shift. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place. Report all maintenance deficiencies in guest rooms and corridors. Expedite special guest requests, such as extra towels, blankets or pillows. Check all vacant/ready/stay over rooms daily. Check out of order rooms daily. Identify showrooms for Sales Department. Turn in all lost and found items and all guest room keys. Adhere to all company policies and procedures. Follow safety and security procedures and rules. Know department fire prevention and emergency procedures. Utilize protective equipment. Report unsafe conditions to management. Report accidents, injuries, near-misses, property damage or loss to management. Provide a safe work environment by following all safety and security procedures and rules. Ensure all team members maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by management. Assist other Housekeeping Personnel when needed.
KNOWLEDGE, SKILLS & ABILITIES
Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred. Minimum six months supervisory experience or one year of comparable housekeeping experience is acceptable. Ability to read and write basic English to complete forms such as a room status report. Ability to provide clear direction, instruction, and guidance to subordinates. Ability to organize and prioritize work and meet deadlines. Ability to exercise judgment and implement control over the performance of subordinates. Ability to provide information and answer hotel guest and colleague questions. Time management skills.
PHYSICAL DEMANDS
Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment Pushing heavy carts. Lifting fifty (50) pounds maximum. Stand and walk for varying lengths of time, often long periods. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off
Room Discounts Employee Food and Beverage Discounts EEO:
Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
