A Housekeeping or Environmental Services Supervisor supervises the staff that provide cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in office buildings, colleges, other institutions or private residences with a large housekeeping staff.
General Information Press space or enter keys to toggle section visibility Country/Region United States of America Province/City Menlo Park, CA Hiring Entity Rosewood Sand Hill Department Rooms - Heart of House Job Type Full-time Permanent Job Description Press space or enter keys to toggle section visibility
OVERVIEW/BASIC FUNCTION
To assist the Director of Housekeeping in maintaining an orderly and clean property.
RESPONSIBILITIES
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. To be acting Director of Housekeeping when Director of Housekeeping is off the property for a period of time. The Assistant Director of Housekeeping is to follow the Director of Housekeeping's instruction exactly as has been procedure without exception. Completes morning and evening reports and assists with assignment of room attendants and housepersons. Also responsible for key control Trains new supervisors and assists the training of room attendants, housepersons and other housekeeping staff. Work with laundry personnel and also train them when needed. Inspect all public areas daily. Report all injuries to security so a written report can be made. Work closely with Head houseperson and make a tour with that person through their area to ensure par of supplies of linen and amenities are in linen storerooms for proper operation. Personally supervises the cleaning of VIP rooms and when completed informs Director of Housekeeping for inspection. Assist in all physical inventory of linens and supplies. Make schedule for the department weekly. Inform night staff of VIP rooms and special requests and assignments. All other duties as required.
QUALIFICATIONS
Experience:
Minimum two years' experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel.
Education:
High school diploma.
General Skills:
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills:
Ability to read and interpret business records and statistical reports; basic mathematical skills to interpret financial information and prepare budgets; ability to analyze the interpret established policies; ability to understand the government regulations covering business operation; ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions; ability to see differences in widths and lengths of lines such as those on graphs; ability to deal with the general public, customers, employees, union and government officials with tact and courtesy; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.
Language:
Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements:
Endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications:
None required. Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay:
The salary range for this position is $80,000 to $90,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education. About Us Press space or enter keys to toggle section visibility Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone. Go Back
